Comm-Works is Seeking a Project Manager Experienced in IP Video and Security Installation
and Managed Service Projects
We serve three distinct areas of technology in the Physical Security space - Video Surveillance, Access Control, and Intrusion. The ideal candidate has experience managing these types of security projects for customers. The Project Manager will administer assigned projects from ramp-up to completion; planning and executing the projects within the terms of the signed agreement ensuring the project is delivered on time and within budget.
Possess a working knowledge of intrusion systems, burglar alarms, access control systems and/or video surveillance systems.
Provide Technicians, Field Manager and Contractors with all necessary information, supplies, and specifications to complete every job correctly. This includes, but is not limited to, purchase orders, install manuals, install check sheets, materials, adequate tech support, and instructions to complete the installation.
Maintain accurate and detailed information on projects, Technician, and/or Contractor job progress, photograph files, daily tracking reports, and job costing and communicate regularly throughout the project regarding job progress or status, installation issues, concerns, or problems.
Negotiate and source vendors with proper skill sets to complete the assigned projects.
Provide regular and timely project updates for each assigned project, complete weekly project progress reports, and update job status in Alert on a real time basis. Monitor profitability for all assigned projects on a weekly basis and immediately escalate any below margin projects to the Program Manager or Director of Operations
Responsibility for the health of the customer as it relates to the current project, including regular and timely communication as well as being available as situations demand. Work collaboratively with all internal and external resources to ensure the highest levels of customer satisfaction are maintained, and act as the primary contact for the customer
Provide oversight related to all assigned service orders, material requests, and other associated functions to ensure targets pertaining to established project parameters are met
Maintain overall project awareness as it relates to revenue, profitability, client satisfaction, activity, and forecasting to ensure company
Lead project kick-off meetings to ensure proper initiation of a given project. Escalate any and all issues identified to the Program Manager or Director of Operations for further investigation. Complete accurate monthly forecasting report to aid in proper staffing and future financial analysis
Work closely with your assigned Billing Administrator to ensure that all projects assigned are being billed timely, and within the guidelines established by the bid, and serve as technical troubleshooter for Field Managers, Technicians, and Contractors
Three - Five years of experience working in a project environment, including relevant industry experience preferably with overall responsibility.
Minimum of two years of experience working with intrusion systems, burglar alarms, access control systems or video surveillance systems.
Bachelor's Degree preferred
Knowledge, Skills & Abilities:
Ability to anticipate potential problems and proactively troubleshoot to resolve issues
Strong ability to define technical problems, collect data, establish facts, and draw valid conclusions.
Analyze ideas and use logic to determine their strengths and weaknesses.
Understand new information or materials by studying and working with them.
Ability to effectively communicate with managers, employees, customers, and vendors in an intelligent, clear, concise, and professional manner
Ability to build collaborative relationships, understand and educate internal and external customers.
Ability to diagnostically test all work to ensure correct operation of installations of customer equipment such as cash registers, peripherals, and computers to ensure proper function.
Competitive pay, excellent benefits, and a knowledgeable team!
Comm-Works is a single source provider for retail technology integration and lifecycle management services designed to meet any business need. From staging and implementation to support and distribution for multiple industries.
Comm-Works, LLC is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to you and all other persons without regard to race, religion, creed, color, sex (including pregnancy, sexual orientation and gender identity), national origin, disability, age, marital status, status as a protected veteran, genetic information, status with regard to public assistance, membership or activity in a local commission, or any other status protected under applicable federal, state, or local laws.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Comm-Works participates in Everify.
Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.