Budgets, Business Administration, Facility Security
Local candidates only (San Francisco Bay Area)
This position is designed to be one of leadership, combining knowledge of the industry and outstanding skills, with decision-making abilities. Duties include, but are not limited to: managing security staff, including, handling and interacting with clients, training for security staff. This position will also complete projects related to the company goals and needs of staff as required relative to process, policy, procedures and key committee leadership.
Ability to work under pressure
Ability to be flexible
Work within a close, team oriented environment
Truth & Honesty
Results oriented/Time management
The Operations Manager is the main point of contact for clients' events and security needs concerning their job site(s) and will be responsible for communicating information to all parties involved, as well as upper management.
Essential Duties and Responsibilities:
Responsible for oversight of security activities, and staff of one or more sites.
Responsible for overseeing the activity and general performance of employees.
Staff responsibility in coordinating and monitoring service level of security personnel. Will provide feedback and insight to upper management regarding general performance, issues, and events/incidents.
Communicate with upper management to resolve any non-compliance with contract terms, including hiring standards, professionalism and service levels.
Interact/coordinate with municipal emergency agencies (fire and police) during emergency events.
Review all Daily Activity Reports and Incident Reports associated with the site security operation.
Responsible for developing, maintaining client relationships.
Manage and conduct investigations for all general investigative incidents; including interfacing with HR, management, when dealing with investigative matters.
Work closely with HR on employee counseling and disciplinary actions.
Interview candidates and make hiring recommendations to HR.
Strong analytical and problem solving skills to review, evaluate, recommend changes and/or develop new programs as required.
Identify and communicate opportunities for business growth and development.
Develop and execute safety awareness.
Special event security management.
Schedule site visits with clients and employees to ensure compliance.
Work closely with scheduling to ensure all posts are covered, keeping overtime to a minimum.
Provide initial training by position to all new/promoted employees per company guidelines and conduct follow-up training sessions as deemed necessary.
May be required at times to fill in as a relief officer which could include: post or patrol.
Knowledge, Skills & Abilities:
Must possess strong verbal and written communication skills and the ability to formulate and articulate security strategies and solutions to all levels of management, aligned with the business.
Should have a well-rounded knowledge of all facets of security management with proven ability to develop and implement new programs and procedural processes. Must be experienced in investigative skills and general physical security management in a corporate and highly customer oriented work environment.
Must be a self-starter with the ability to think strategically and deliver programs and services in an operationally pragmatic manner. Must also possess strong leadership, analytical, and problem solving skills
Current BSIS Security Guard Card
Current Firearm Permit
2 to 5 years experience in operations with a security company, small to medium sized