Oversees, coordinates and directs service specific activities in the Security Services program and personnel by providing high quality, convenient, compassionate, personalized customer care, while maintaining a nurturing and protective environment. Develops and implements programs in these specific areas that meet the needs of those that we are called to serve at Lurie Children’s. Promotes a leadership style and philosophy that models and promotes the vision of Lurie Children’s. Actively supports all departmental and hospital Quality Improvement and Customer Service goals by modeling appropriate behaviors and providing a work environment conducive to the goals.
Clinical Quality Outcomes
Establishes and maintains high standards for quality of care, & patient safety.
Takes initiative to improve both processes and outcomes, incorporating best practices, and innovations in professional field.
Ensures compliance with Lurie Children’s policies and all accreditation & regulatory bodies and their standards.
Compellingly communicates to staff the critical role they play in achieving Lurie Children’s mission and strategic goals.
Facilitates organizational change initiatives; leads and supports staff in adapting to a rapidly changing health care environment.
Facilitates development and achievement of professional & personal goals for self and staff.
Effectively recruits, orients, develops & retains a talented and diverse workforce.
Strengthens our brand as a top tier provider and employer by establishing and maintaining high standards for excellence.
Models our values of service, innovation and teamwork. Holds others accountable for living these values.
Fulfills the Employee Promise by fostering a challenging & compassionate work environment, recognizing strong performance, and listening and acting on feedback
Consistently models our Service Principles in internal and external interactions and ensures that the Service Principles are fulfilled to by others.
Ensures employees receive information needed to perform jobs including feedback to enhance performance and customer satisfaction.
Proactively addresses performance issues when indicated and administers policies, decisions, & disciplinary actions with consistency.
Aligns department goals and manages department resources and budgets to meet Lurie Children’s strategic objectives.
Helps others understand the drivers of financial success for department and Lurie Children’s.
Essential Job Functions:
Plans, directs, and coordinates security activities to safeguard patients, families, employees, guests, or others on Lurie property.
Assists in emergency management and contingency planning. Coordinates security operations or activities with public law enforcement, fire and other agencies. Responds to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures.
Collects, analyzes, evaluates and recommends action based on security data to determine security needs and/or risks, improves processes, and implements changes to achieve security program goals. Actively participates in continuous quality improvement (Q.I.) activities.
Rounds and communicates with Security and Hospital Staff. Interacts with all patients, visitors, medical staff and employees. Cooperates with Security and Hospital Staff to affect positive outcomes across all shifts and hospital wide.
Holds all staff accountable to Security Department and Hospital Policies and Procedures. Maintains regulatory requirements, including all state, federal and TJC regulations related to the department and, as appropriate, to the facility.
Develops, monitors, and amends policies and procedures associated with areas of responsibility.
Maintains required records and prepares reports including but, not limited to the following: bi-weekly labor reports, incident reports, quality assurance reports, statistical and analytical reports.
Directly manages supervisory personnel in the security services department. Responsibilities include but are not limited to; recruitment and on boarding, training, task management, performance appraisals, counseling and disciplinary action, and conflict resolution.
Conducts investigations, maintains records, writes or reviews security-related documents, such as incident reports involving losses, or violations of regulations, policies and procedures. Appears in court as necessary on the behalf of the hospital.
Trains security supervisors, officers or other organization members in security rules and procedures.
Plans, organizes and facilitates orientation for new hires and in-service training for staff members.
Partners with Security Services training coordinator and hospital educators to define and coordinate the staff members training and continuing education. Maintains competency measures to assess staff development and proficiency levels. Provides one-on-one educational experiences as well as team or group presentations relevant to the Security Staff.
Manages and tracks Security Services expenses on a monthly basis, monitors ETA, schedules and service call volumes to reduce overtime and utilize staff appropriately. Assists with fiscal planning for the Security Services Department.
Participates in hospital training including but not limited to the following: new employee orientation, Infection Control, Security and Safety Training, Fire Safety, Infant Abduction, MSDS, Emergency Preparedness, and EMTALA Education Training.
Knowledge, Skills and Abilities:
High School Diploma or equivalent required. College degree preferred.
Three years of experience in the field of management in a Security Services/Law Enforcement/Military related field required.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions form groups of managers, clients, customers and the general public.
Must become familiar with applicable federal, state and local regulations.
Ability to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates and percentages and to draw and interpret bar graphs.
Ability to exhibit proficiency in use of Word Processing/Data Entry software (Microsoft Word and Excel), Electronic Medical Records software (EPIC) and other computer programs utilized by the hospital and security department.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Ann & Robert H. Lurie Children’s Hospital of Chicago, formerly Children’s Memorial Hospital, provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design.
As the largest pediatric provider in the region with a 130-year legacy of excellence, kids and their families are at the center of all we do.
We ar...e guided by the belief that all children need to grow up in a protective and nurturing environment where each child is given the opportunity to reach their full potential. We believe this vision can provide a brighter future for all children.
Our vision is inspired by the courage of children and families. It is sustained by the extraordinary contributions of compassionate, knowledgeable and dedicated staff and volunteers, and built from our tradition of providing unsurpassed health care for children dating back to 1882.