The Regional Security Director is responsible for managing and strategically guiding security officer personnel on a client account while identifying customer needs. As a proven leader, the Regional Security Director must have a strong understanding of the customer’s needs and is responsible for ensuring effective communication, problem resolution, and service delivery. Consistent efforts will be made to seek out client feedback and implement solutions that maximize the customer experience.
- Supervises Security Officers and/or other personnel, evaluates service quality, and initiates any necessary corrective action in a timely manner.
- Maintains knowledge and compliance of all client contractual requirements.
- Initiates and maintains a continuous improvement training and quality assurance process while managing a very large employee population in multiple locations throughout the United States.
- In collaboration with Corporate Management, provides orientation for training assigned Officers; assists in interviewing and selection of Security Officers.
- Assigns and directs work; coaches Security Officers, and carries out disciplinary actions, as necessary; supports Security Officers as appropriate in carrying out their respective responsibilities; refers problematic issues to Corporate Management.
- Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; demonstrates professional best practices when dealing with organizational and human resource issues and challenges.
- Communicates and coordinates with Corporate Management regarding scheduling, staffing, equipment, record keeping, and related matters.
- Inspects customer sites to ensure adequate coverage and compliance with post instructions and covers vacant posts as necessary.
- Reviews all customer and company required reports for accuracy and timeliness; assists in preparing and submitting payroll information as required.
- Achieves financial goals by establishing objectives and monitoring budgets to manage costs.
- Communication & Interpersonal Skills
- Collaboration Skills
- Customer/Client Focus
- Project Management
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Travel 25-50% of the time as needed to visit other sites in other areas.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl.
Frequent sedentary work and walking is required. The ability to drive a vehicle, maintain a license in good standing, lift files, and walk, stand, sit for long periods of time. This position requires the ability to occasionally lift office products and supplies, and uniform packages up to 25 pounds.
Required Education and Experience
Bachelor’s Degree and minimum of three years of experience supervising 100 or more employees. CPP, PSP certification preferred. Ability to obtain Gov. cloud clearance.
Must be a resident or be able to relocate to Ohio.
Must maintain a valid driver’s license.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
First Coast Security provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.