Business Administration, Facility Security, Safety
4 Year Degree
The Director of Safety and Security is responsible for overseeing the safety and security of the Festival’s property, patrons, staff, artists, and volunteers. Primary responsibilities for this position include planning, directing, and managing the staff and operations of the Security Department to provide 24 hour-a-day protection and security in-season and off-season as needed; overseeing crowd control and event staffing for the Festival’s entertainment green and for Pageant performances in the Irvine Bowl (outdoor amphitheater); and development and implementation of regulatory compliance to Cal-OSHA and ADA required policies and procedures, on-going safety training, and related reporting and tracking as required. Work hours will vary depending on the needs of the business. Extended hours, nights, weekends during pre and peak season and occasionally off-season.
Works with exhibitors to provide booth security and theft prevention, makes provisions for inclement weather. Works with merchandise supervisor for loss prevention in gift shop area. Oversees training of staff in proper procedures to handle theft or robbery. Inspects premises to determine security weaknesses and implements procedures for mitigating losses. Monitors Festival property off-season for prevention of vandalism and damage. Coordinates with other departments for loss prevention as needed.
Access Control Systems
Oversees the production and issuance of Festival identification badges, access codes for admittance to administration offices and other sensitive areas. Assigns alarm codes and oversees key control.
Oversees maintenance and operation of electronic security systems such as closed circuit surveillance, alarms, entry controls, and motion detectors. Oversees the collection, archiving, and review of security video surveillance data. Recommends and oversees planning, evaluation, enhancement, purchase, and testing of new and existing security systems, technology, and devices. Oversees the installation of new equipment/devices and their integration with existing security systems.
Investigations Conducts internal investigations relating to sensitive security issues.
Oversees the Festival’s Parking Program and monitoring of all parking areas.
In coordination with the Director of Human Resources, recruits, hires, and trains security personnel who will provide continuous security coverage (24/7) during the Festival and Pageant summer season, and off-season as required. Plans and directs comprehensive, on-going training programs for all security personnel. Evaluates security staffing needs, establishes shifts for the summer season, and assigns posts. Oversees scheduling for off-season and pre-opening events and rehearsals.
Coaches and counsels employees on performance issues, takes disciplinary action when needed, investigates patron/employee complaints, and makes recommendations for termination of employment. Consults with Director of Human Resources on employee relations issues including termination of employment. Identifies staff with potential for increased responsibility and promotion. Supervises Assistant to Director of Safety and Security and Theater Services Manager.
Has solid knowledge of and stays updated on ADA regulations. Supervises and trains staff in accessibility procedures and customer service, including but not limited to: Festival’s policy on service animals and ADA accessibility issues covered under Title III of the ADA, and public accommodations and services. Works in coordination with the Theater Services Manager, Director of Guest Services and Pageant of the Masters Director on ADA issues in the Irvine Bowl.
Lost and Found
Oversees Lost and Found department.
Oversees enforcement and compliance with House Rules and other Festival policies as required including staff training on House Rules.
Crowd Control and Event Staffing
Oversees crowd control and event staffing for all FOA events, including reserved seating on the green during summer and patron seating in the Irvine bowl. Monitors traffic flow at end of the Pageant, both pedestrian and automotive.
Oversees Theater Services Manager position. Ensures cooperation between ushers, production department, guest services, and security.
Develops and oversees special security arrangements for VIP guests during the regular season and for Celebrity Benefit Concert and Pageant.
Safety, Emergency Preparation, First Aid and Medical Assistance
Oversees all aspects of safety for the Festival of Arts property. Oversees and maintains safety compliance with all safety programs including the Festivals Illness and Injury Prevention Program. Identifies potential risks of injury or physical hazards to patrons, employees, artists, vendors, property and the environment and develop methods to control the related hazards at an acceptable level.
Emergency Plan Drills and Training
Oversees the implementation, updating, and testing of safety and disaster preparedness programs, policies, and procedures. Oversees regular drills and training sessions to educate staff, including volunteers and artists as appropriate, about security, safety, and disaster preparedness. Reviews and maintains emergency evacuation plans for Irvine Bowl and Festival grounds for in-season and off-season.
Responsible for providing a safe and clean environment where first aid and emergency medical attention may be given, and ensuring that adequately supplied first aid kits and other medical supplies/equipment are maintained. In-season, staffs all shifts with First Aid qualified personnel. Staffs the Irvine Bowl during the Pageant and for other events, i.e. High School Graduation, with staff who are CPR, defibulator and First Aid trained. Contacts local emergency medical personnel to request treatment when needed.
Safety Committee, Safety Programs, and Injury and Illness Prevention Plan
Serves as Safety Officer and chair of the Safety Committee. Assesses current programs, develops or enhances current programs as required, and implements or oversees site specific safety training programs and procedures, including but not limited to: Illness and Injury Prevention Program, Heat Illness Prevention, GHS/Hazard Communication, Blood Borne Pathogens, Fall Protection, Fire Extinguisher, Hearing Conservation, Lockout/Tag out, Personal Protective Equipment and Respiratory Protection and any other programs as needed. Annually review safety programs as required by OSHA.
Accident Investigations and Safety Inspections
Oversees the thorough investigation and reporting of all accidents, injuries, ensures that all records and reports, including incident reports, are properly distributed and archived. Conducts or participates in security, fire, safety, and health inspections and surveys/assessments. Advises managers and staff on “best practices” and other issues, and recommends appropriate or corrective action.
Assists the Human Resources department within the Workers Compensation program by processing workers compensation and first aid claims, reviewing accident reports and maintaining the OSHA 300 Log. Analyzes Workers Compensation claims to identify trends, address root causes in order to reduce claims.
Manages the development of the Security department’s annual budget. Forecasts additional funds needed for staffing, training, equipment, materials and supplies and monitor expenditures.
Minimum of five years of active supervisory responsibility and leadership experience in managing an operational security and/or law enforcement unit or other relevant experience.
Bachelor’s degree from an accredited college or university with major course work in either law enforcement, criminal justice, security or other relevant experience.
Experience in investigations, fire protection, and emergency preparedness.
Strong computer skills, Microsoft Word and Excel, Email, and internet. ADP timekeeping experience helpful.
Possession of current California Guard Card, current CPR and AED certificate and California driver’s license.
Prior safety experience, employee management skills, customer service skills, excellent verbal and written communication skills, leadership skills, conflict management skills, investigation skills, and sound judgment. Able to work in a team environment and independently.
Knowledge of: crowd management and control techniques, principals of supervision and training, fire and public safety regulations, ADA regulations, relevant federal, state and local regulations. Knowledge of OSHA regulations and assist with any complaints or findings preferred.
Able to work in an outdoor environment with various changes in temperature, areas with crowds and noise, walk or stand for extended periods of time.
Additional Salary Information: Competitive salary and great benefits including vacation, medical, dental, vision, and 403(b). This is a full-time, year-round, exempt position.
About Festival of Arts of Laguna Beach
The Festival of Arts, a non-profit arts organization, has always been a local leader that has helped with the growth and development of the community and the arts in Laguna Beach. For every summer for 85 years, the Festival of Arts has produced two world-class events: The Festival of Arts Fine Art Show and the Pageant of the Masters. Together both shows attract more than 250,000 visitors into Laguna Beach.