The Account Manager coordinates the service delivery functions within an intelligence center for an assigned client and supports the Director with on-going relationship management, employee performance, and administrative oversight.
Essential Functions Include:
Represent Pinkerton’s core values of integrity, vigilance, and excellence.
Oversee, coordinate, and approve scheduling of the Pinkerton employees to support the requirements of the client.
Along with the Director, participate in the selection, orientation, training, development, and retention of high caliber staff;
Plan, assign, and direct work assignments.
Provide performance feedback, coach associates, and complete disciplinary actions, as necessary, with guidance from Human Resources.
Participate in the development and implementation of a formal performance feedback program.
Ensure all services are conducted in a timely and professional manner and aligned with Pinkerton’s Service Delivery Standards;
Assist Director with on-going client service calls.
Address client questions and/or concerns quickly and effectively.
Communicate employee and/or client concerns and/or status updates to the Director.
Serve as the point of contact in support of clients’ ongoing projects.
Assist with general administrative and operational functions.
All other duties, as assigned.
Education/Experience: Bachelor’s degree preferred with at least three years of security operations and/or account management experience or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
Pinkerton traces its roots to 1850 when Allan Pinkerton founded the Pinkerton National Detective Agency. Today, Pinkerton offers organizations a range of corporate risk management services from security consulting and investigations to executive protection, employment screening and security intelligence. With employees and offices worldwide, Pinkerton maintains an unmatched reputation for protecting clients and their assets around the globe. The spirit and strength of the organization is demonstrated through our people who embody our core values, “Integrity, Vigilance, and Excellence”, every day.