Business Administration, Personnel Administration, Physical Security
4 Year Degree
• Supervises Security Officers and/or other personnel, including patrol and Shift Supervision staff; ensures that all personnel deliver high quality service; evaluates service quality and initiates any necessary corrective action in a timely manner. • Meets with Corporate Management Staff and/or Customer Representatives for status updates and to address any actual or potential problems; provides support during contract start-ups; provides input to security planning, assessments and surveys; reviews post instructions and communicates requirements and changes to affected personnel. • In collaboration with Corporate Management Staff provides orientation for training assigned Officers; assists in interviewing and selection of Officers; works to develop and retain a high caliber of Officers, including measuring performance, promotion and career path development for Officers; ensures that each Officer is treated with dignity and respect. • Assigns and directs work; coaches Officers, and carries out disciplinary actions, as necessary; supports Officers as appropriate in carrying out their respective responsibilities; refers problematic issues to Corporate Management Staff. • Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; ensures that Officers understand and comply with applicable laws, regulations, policies and procedures. • Communicates and coordinates with Corporate Management Staff regarding scheduling, staffing, equipment, record keeping and related matters, to ensure smooth delivery of customer security services, meets with Corporate Management Staff and other Security Supervisors to discuss customer service, initiative, personnel matters, and related issues. • Inspects customer sites as assigned to ensure adequate coverage and compliance with post instructions; visits customer representatives to ensure they remain satisfied with services provided; covers vacant posts as necessary. • Reviews all customer and company required reports for accuracy and timeliness; assists in preparing and submitting payroll information as required. • Achieves financial goals by establishing objectives and monitoring budgets to manage costs.
Communication & Interpersonal Skills Collaboration Skills Customer/Client Focus Project Management
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. Frequent sedentary work and walking is required. The ability to drive a vehicle, maintain a license in good standing, lift files, and walk, stand, sit for long periods of time. This position requires the ability to occasionally lift office products and supplies, and uniform packages up to 25 pounds.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Bachelor’s Degree and minimum of three years of experience supervising 100 or more employees.
Must be at least 18 years old
Must be a U.S. citizen or authorized to legally work in the U.S.
Must have a valid driver license
Must have or be able to obtain state required training or other qualifications for security licensing
Must have excellent computer skills; strong working knowledge of Microsoft Office (Word, Excel, Outlook)
Must have effective oral, written an interpersonal skills
About First Coast Security
Since First Coast Security was founded in 1999, its leaders have remained committed to a customer service model that recognizes and reacts to the unique needs of each work site. Many customers utilize one or more of the company’s most popular services: Armed and Unarmed Security Officers
To advance the security industry by providing world-class services, delivered by highly trained professionals who are inspired to serve at their utmost potential.
At First Coast Security, our passion lies in protecting each customer’s best interests — whatever, wherever and whoever that may be. We will continue to grow by recruiting, training, and retaining people who share our commitment to excellence.