Provides direction and accountability for designated accounts within the Sports and Entertainment (S&E) industry. Regularly visits with clients to ensure adequate Supervisory and Officer staffing and compliance with all client and regulatory requirements. Must be available to attend pre/post event meetings and/or manage the event deployment as necessary. Responsible for on-site training of new hires as well as performing on-going training to existing staff. Assesses skills of staff and works with the Operation Manager to ensure proper staff assignments.
Essential functions of the job are denoted by an asterisk (*). Other duties may also be assigned. Please note that the essential functions may vary depending on department size, organizational structure and/or geographic location. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job. The incumbent:
*Develop post orders and best practices for each assigned position within a designated account
*Understand all Andy Frain Services policies, and procedures. Administer as needed
*At the direction of the Operations Manager, intervenes, when necessary, in resolving personnel problems and guides counseling of Security Supervisors and Officers.
*Works closely with the Operations if applicable, to ensure the efficient, effective and compliant operations of all designated S&E Accounts.
*Proactively identifies risks to employees and company assets (buildings, equipment, etc.). Plays a central role in ensuring a safe, healthy and secure workplace.
*Must be prepared to act as the Operations Manager as needed in their absence.
*Responsible for orientation and training of Security Officers and other personnel.
Develop site training aids and manuals to document process or operations and provided services
*Handles all on-site and final in person interviews, submits to Operations Manager for approval.
* Build Staffing requirements in ETime prior to pre-established deadlines.
*Schedules all required positions needed for all client request. Ask for assistance for business manager when applicable if additional support is needed
* Working Events
* Submits billing and payroll for next day processing
*Submits event evaluation following each event.
*Will be an effective member of and lead project teams.
*Acts as readily available resource to client(s) Security Staff and Security Supervisors in the area of operations.
*Meets regularly with client(s) to proactively address security, emergency and safety matters.
*Submits equipment and supply written requests to Operations Manager 45 days prior to needed equipment
* Responds in a timely manner to all email and verbal communications.
*Carries out all responsibilities in an honest, ethical and professional manner.
Support other departments or offsite locations as assigned by the Operations Manager.
Additional Salary Information: salary based on experience
About Andy Frain Services, Inc.
Founded in 1924, Andy Frain is an American owned, international security organization with 48 branch and service locations throughout the United States. Our 92-year old company is privately held and managed from our corporate headquarters in Aurora, Illinois. Our SAFETY Act Certified services include the provision of trained and capable employees in the commercial, education, retail, transportation and sports and entertainment sectors.