Manages the security services provided to assigned site(s) including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision and training
Duties and Areas of Responsibility:
Directs or completes tasks associated with these areas of responsibilities:
Serves as a key point of client contact to ensure the delivery of high quality customer service for assigned client site(s); evaluates service quality and initiates any necessary corrective action in a timely manner.
Meets regularly with client representatives for status updates; addresses any actual or potential problems; assists line management in negotiation of client contracts; provides support during client start-ups; supports security planning, assessments and surveys; reviews and updates post orders.
Oversees, coordinates with line management, and participates in the recruitment, selection, orientation, training, development and retention of high caliber staff; acts to ensure that each staff member is treated with dignity and respect; plans, assigns, and directs work; coaches employees and carries out disciplinary actions, as necessary.
Assists in development and administration of budget in relation to assigned site.
Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
Within scope of client contract and assigned duties, authorizes appropriate expenditures including equipment, supplies, and vehicles; ensures vehicles are properly maintained and administers driver training; acts to ensure that there is an adequate inventory of uniforms, radios, and other supplies and equipment; maintains and submits payroll records and other employee and business information.
Prepares and coordinates staffing schedules for site, in collaboration with line management as necessary; acts to ensure that scheduling is handled effectively to meet client requirements while controlling labor costs; reviews Security Officer site reports to verify post orders and client directives have been satisfactorily followed; personally inspects all posts as part the evaluation of security staff.
Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.
Performs tasks and duties of a similar nature and scope as required for assigned site(s).
Associate’s Degree and 1 year of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.
Candidates must have previous leadership experience overseeing a single site with greater than 500 hours per week.
Securitas is the most locally-focused security company in the United States, with over 450 local branch managers and more than 85,000 security officers who provide unmatched security solutions to meet the specific needs of thousands of businesses. Securitas USA's core business is security services. Our main service offering categories are specialized guarding, temporary services, mobile security services, monitoring, and consulting and investigations.
Securitas’ three fundamental values are: Integrity, Vigilance and Helpfulness. They serve as guidance for all of our employees in building trust with customers, colleagues and the surrounding community