Join the Ontario Science Centre (OSC), one of Canada’s most visited cultural attractions and a world-renowned educational institution that attracts approximately one million visitors per year. The Ontario Science Centre is seeking Protective Services Officers who thrive on working with the public and seek excellence in providing a safe and secure environment for our visitors and staff.
Please note: Work on weekends, holidays and evenings may also be required, in accordance with Science Centre’s operating hours and special events/after-hours schedule. The Ontario Science Centre is open 364 days per year.
What can I expect in this role?
In this role, you will ensure the overall security of the Centre complex, its installations and exhibits, and the safety of the visitors and staff. You will promote the image of the Centre and uphold the corporate mission and values to the visitors and encourage their use and enjoyment of the facilities while requiring them to observe restrictions and procedures for their protection and safety.
How do I qualify?
You are proficient in English as well as oral French at the advanced level
You must be in possession of a valid Standard First Aid, CPR and AED certificate
You have the ability to work shifts, weekends and holidays, including after-hours event coverage
Technical Skills and Knowledge
Demonstrated ability to render first aid and attend to visitor’s comfort pending arrival of 911 (e.g. illness, epileptic seizures, injuries, fainting, excess of alcohol and drugs
Working knowledge of Fire Alarm Systems; Card Access Control systems; locking mechanisms (mag locks)
Knowledge of Public Address systems; Security Cameras systems (CCTV)
Knowledge of the powers of a Security Officer
Knowledge of emergency procedures and fire evacuation plan in order to evacuate the building in the event of fire, bomb or power failure and as fire wardens under the direction of the Chief Fire Warden or Alternate
Knowledge of WHMIS, the Occupational Health & Safety Act and the Trespass to Property Act
Proficiency with a variety of computer software applications (e.g. word processing, spreadsheet, email, internet, etc.)
Written communication skills to develop reports and keep a detailed log of incidents/emergencies to report to Central Control
Communication Skills to maintain communications in fire, bomb threat and other emergencies by relaying instructions to visitors by PA, to staff by radio or telephone, etc.
Ability to respond to requests for information verbally and in writing
Ability to work successfully in a team environment
Tact and patience in dealing intelligently with irregularities and incidents, maintaining good public relationships and using authoritarianism as a last resort
Provide effective customer care services for visitors; promotes and upholds the OSC corporate mission and values
Negotiation and conflict resolution skills
Ability to remain composed in stressful and potentially threatening situations
Conflict resolution skills to reach peaceful solutions in volatile situations
Ability to promote and influence compliance with related legislation and standards
Analytical and investigation skills
Ability to gather information and evidence
Analytical skills to identify problems and recommend solutions
Ability to evaluate observed irregularities and incidents, taking immediate personal action to inform, remind, persuade visitors re: restrictions and safety rules etc.
Salary Range: $22.77 - $24.79 per hour Additional Information:
1 Bilingual Temporary, duration up to 18 months, 770 Don Mills Rd, Toronto, Toronto Region