We have a great opportunity for a Director of Operations. As the Director of Operations in our Chicago office, your responsibilities will include:
Ensuring each client is satisfied with the service we provide
Uncover opportunities to pursue ancillary sales: additional guard services, training etc.
Keep overtime less than 1%
Ensure supervisors and guards perform their duties at or above our standards
Find new business / customers
Handle staffing issues, incident reports, customer complaints and other urgent issues
Complete employee counseling reports
Conduct customer complaint investigations
Assist with new site launches
Assist with the hiring process as necessary
Create and update post orders
Conduct employee training
Ensure actual hours worked are reported accurately for payroll
Black Knight Security provides the following benefits:
• Health, Dental and, Vision benefits
• Above industry-average compensation
• Vacation and Holiday Pay, Bereavement Leave
• Team-building Events
• Company Paid CPR/AED Training
• Annual gross contribution to retirement fund.
If you are ready to advance your career and be a major player in the success of a growing security guard firm, apply today!
Black Knight Security is a growing security guard firm founded in 2003. We operate in 3 states providing services to protect the assets of our valued customers. For more information please visit our website: www.blackknightsecurity.com
Successful candidates will have a valid driver’s license and a reliable vehicle along with the following skills and attributes:
Current PERC card and 20 hour certification
Experience using database software, MS Word and Excel
Comfortable with progressive discipline
Good writing skills
High attention to detail
Efficient time management
5+ years of experience
Bachelor's degree in related field preferred
About Black Knight Security
At Black Knight Security (BKS), we believe that preparedness is the key to truly making persons and property secure. That’s why we prepare our clients for the unexpected by equipping them with the necessary tools for an effective safety and security program.
BKS provides a wide range of safety and security services including security guards and security consulting in Illinois (Chicago), Ohio (Cleveland and Columbus), and Pennsylvania (Harrisburg, Philadelphia, Pittsburgh, and the Poconos Region). Don't wait for an emergency to catch you unprepared, take a proactive approach and arm yourself with Black Knight Security.