1. Leads, manages, and advises a team of technical experts on all aspects of policies, practices, systems, and procedures within the department. 2. Provides managerial and technical expertise regarding the daily operations in one or more functional areas. 3. Manages and implements guidelines and systems and recommends changes to maintain consistency with the mission of department objectives. 4. Manages and works extensively with staff to develop and administer support plans. 5. Participates on project teams and act as a liaison with other institutions, campus organizations, vendors, and committees. 6. Works with all units to identify, analyze, and develop approaches that successfully meets the goals and objectives of ITS and the University as a whole. 7. Defines and tracks service metrics and work with staff to meet client needs and service standards. 8. Implements appropriate controls and quality assurance; ensures adherence to the process, consistent and efficient trouble resolution, error reduction, and continuous process improvement. 9. Manages the operating budget for their organizational unit. 10. Recruits and trains technical staff. 11. Ensures compliance and timeliness of all Federal and State regulatory requirements. 12. Manages a staff of exempt and non-exempt employees. 13. May perform other duties as assigned.
Posting Position Title: Manager, IT
Required Skill/ability 3: Proven ability to lead groups, manage deliverables and maintain client relationships. Proven ability to react to high pressure dynamic changing environments.
Work Week: Standard (M-F equal number of hours per day)
University Job Title: Manager of Cyber Security Operations & Engineering
Required Skill/ability 1: Strong decision-making capabilities, with a proven ability to weigh the relative risks, costs and benefits of potential actions and identify the most appropriate one.
Required Skill/ability 4: Excellent oral & written communication, documentation and presentation skills.
Required Skill/ability 2: Proven ability to effectively influence others to operationalize their opinions, plans or behaviors. Proven ability to understand the business needs and commitment to delivering high-quality, prompt and efficient service.
Bachelor's Degree in a relevant technical field and six years of related technical experience or an equivalent combination of education and experience.
Internal Number: 58532BR
About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.