The Director of Operations reports directly to senior management and is responsible for the organizations security operations management, including development, implementation, and oversight of appropriate policies and procedures. The Director of Operations plays a key role in developing the organization's strategic goals and annual plans, serves on the management team, and plays an integral role in planning and supporting the organization's future growth initiatives.
The Director of Operations will perform functions including, but not limited to the following:
Provide management interface, direction, guidance, support and supervision to all Site and Field Level Supervisors tasked with oversight of our various security programs
Maintain proficiency on all contractual responsibilities including staffing requirements, key client personnel, training/credential requirements, uniforms and appearance, etc.
Ensure full staffing on all project worksites including, but not limited to staffing of reserve officers for short-term projects, back up officers and short-notice project start-up
Coordinates security coverage for temporary, short-term and ad-hoc security coverage requirements
Perform final review of corporatewide payroll to ensure accuracy of hourly wages, along with hours of security coverage
Conduct periodic reviews of operational procedures (Post Orders), suggesting improvements, and initiating implementation as requested by client and/or security officials in position of responsible charge
Provides operational briefing and worksite-related matters to Chairman/CEO during weekly meetings.
Note: Urgent matters and emergencies are to be reported in real time.
Performs in-person site visits to project worksites; develops, manages, improves and reports on Quality Assurance / Quality Control inspection programs.
Investigation of workplace accidents and/or serious incidents for recommendation of corrective measures for prevention of future recurrence as deemed feasible
Management of disciplinary actions and follow-up remedial procedures for employee-related violations
Review of weekly Master Schedule / Operating Schedule to prevent and/or minimize scheduled overtime and coordinate replacements for open schedules
Enforcing and maintaining training requirements to comply with specific requirements for respective client sites (i.e. scheduling of training classes, facilitation of outside training requirements, coordination of in-house training requirements)
Serves as corporate liaison between security field operations and corporate mission support departments including HR, Finance, Operations Support, Training, Special Projects, etc.
All other ad-hoc responsibilities as assigned by the Chairman / CEO of Securemedy, Incorporated.
Bachelor's degree in Business Administration, Security Management, Homeland Security or related field preferred
Possesses at least five years of solid middle management experience, preferably in the security industry.
Must possess prior experience in the contract security industry or related environment such as law enforcement or corrections
Must possess strong problem solving, and organization skills; sound judgment and discretion in handling sensitive financial and personnel information;
Ability to multi-task, prioritize, take initiative, be flexible and work collaboratively with other team members in a fast-paced environment;
Meticulous attention to detail; excellent written, oral, and interpersonal skills;
Must be proficient with MS Office Suite (Word, Excel, PowerPoint and Outlook)
Additional Salary Information: Work Schedule: Monday – Friday, 8:00am – 5:00pm, and mandatory requirement for availability during after-hours
oNote: This is a salaried, exempt position with a mandatory requirement for immediate accessibility and availability to respond promptly to operational matters during evenings, weekends and holidays, as required
•Company-paid health plan through Blue Cross / Blue Shield
•80 hours of accrued Paid Time Off (Annual / Sick Leave)
•Nine (9) Paid, Company-recognized holidays
•AFLAC Injury Protection Plan
•Non-matching 401K plan
•Performance-based Annual Bonus
•Company-sponsored Training and Professional Development
Internal Number: 2019-DOO1
About SECUREMEDY, INCORPORATED
Securemedy, Incorporated is a reputable, and rapidly growing security services provider located in Prince George’s County, MD. We are currently serving state, local, federal and commercial clients in multiple states. Our primary services include both unarmed and armed security guard and patrol services.