Under the general direction of the Director of Operations, this is a field supervisor / manager level security function that will be charged with providing direct oversight of security operations and leadership to multiple, smaller security programs. In the role of Operations Manager, this is a uniformed position that holds the rank of Captain and reports to the Director of Operations.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
FIELD SUPPORT FUNCTIONS:
Serves as Roving Supervisor to select Security Program and sites without a Team Lead on day to day operations and employment related matters on all assigned sites.
Develops weekly Operating Schedule and coordinates post coverage for call offs, leave of absences, late arrivals, early departures or shift changes; while managing overtime hours to include filling post by personally serving as replacement officer in the absence of an available replacement
Manages timekeeping functions including clock-in and clock-out for on duty security personnel on daily basis.
Provides counseling, guidance and problem-solving options to security personnel to include officers and team leads in a professional and respectful manner.
Coordinate needed support services to effectively manage assigned work sites to meet or exceed financial and operational goals and provide quality customer service.
Keep records and prepare accurate and timely reports including, but not limited to daily activity logs, shift reports, incident/accident reports, etc.
Conducts routine and real-time review of Guard Management Systems including Guard Metrics (Guard Activity Tracking), Linx Up (Vehicle Activity Tracking) and relevant CCTV footage from Base Command Center and through portable devices.
Enforce Standards of Conduct (SOP-001) and Administration of Discipline (SOP-002) and related policies and procedures
Provides orientation for newly hired and/or newly assigned security personnel to ensure proper training prior to assignment to temporary, short-term and long-term assignments.
May be required to travel out of state for both short term and long-term training assignments in support of existing and start-up security programs.
Maintain training records and prepare accurate and timely reports to include, but are not limited to Training Attendance logs, First Report of Injury, Incident/Accident reports, etc.
Tracking of employee credential expirations for scheduling of applicable training classes
Processing of paperwork related to obtaining security credentials including generating credentials from training classes completed
Conducts Quality Assurance / Quality Control checks of assigned personnel, along with worksites through weekly schedule including rotating locations, days, shifts and times.
Conducts follow-up on field inspections to include verification of adherence to policies and procedures, issuance of missing or replacement uniforms and/or equipment
Generates recommendations for disciplinary action to Director of Operations / Director of Human Resources for repeated failures to comply with contractual or company standards.
Generates recommendations for performance awards to personnel that consistently demonstrate performance beyond the minimum acceptable standards.
Coordinates pick up and drop off of uniforms and/or equipment for employees or site as operational necessities dictate and with a sense of priority.
Candidate must have verifiable, security-related leadership experience; preferably within a non-exempt workforce in a 7 day a week, multi-shift/multi-site operation.
Must be able to demonstrate comprehensive knowledge of Performance Work Statement and applicable company policies for sites where services are being provided.
Strong verbal and written communication skills (writing sample may be required) and willingness to make improvements as required.
Ability to function independently and work a flexible schedule to include evenings, weekends and holidays as requested or as operational necessity dictates.
Basic knowledge of Microsoft Office Suite to include MS Word, MS Excel and MS Outlook also required
Ability to follow directions and perform multiple tasks under pressure; Tasks must be performed effectively, simultaneously, under strict deadlines and in a courteous and professional manner.
Must possess reliable transportation to commute to job site, perform field work and ad-hoc regional job-related travel, as deemed necessary.
Willingness to obtain and maintain certifications, training & education to perform duties and advance within organization; professional networking also recommended
Additional Salary Information: •Company-paid health plan through Blue Cross / Blue Shield
•80 hours of accrued Paid Time Off (Annual / Sick Leave)
•Ten (10) Paid, Company-recognized holidays
•AFLAC Injury Protection Plan
•Non-matching 401K plan
•Performance-based Annual Bonus
•Company-sponsored Training and Professional Development
Internal Number: 2019-OPMGR1
About SECUREMEDY, INCORPORATED
Securemedy, Incorporated is a reputable, and rapidly growing security services provider located in Prince George’s County, MD. We are currently serving state, local, federal and commercial clients in multiple states. Our primary services include both unarmed and armed security guard and patrol services.