OBJECTIVE: The Security Operations Manager will oversee all aspects of safety and security for The Phillips Collection including personnel and staffing, equipment and systems, in order to maintain and enhance the safety of staff and visitors, the building, and artworks.
Safeguards the museum’s collections of art objects through management of the protection system for controlled access. Manages the Museum Security Staff and responsible for the Emergency/ Disaster Recovery Plan. The ideal candidate is an experienced security professional with excellent interpersonal, customer service, and leadership skills.
DUTIES: • Oversee all aspects of the security functions, including ensuring the day-to-day safety and security of museum staff, visitors, artwork and property. • Work closely and collaboratively with facilities colleagues, as well as cross-departmentally to ensure adequate staff presence and safety protocols are in place. • Serve as primary administrator for security system computers and equipment. • Oversee surveillance of all security systems, including, cameras, alarms, access control, etc. • Conducts all aspects of personnel management for security staff, including recruiting, hiring, training, goal setting, performance reviews, coaching, and discipline. • Supervise, train and evaluate Museum Supervisors and Security Control Room Operators and assist with training Museum Assistant staff. • Knowledgeable in all aspects of security and able to troubleshoot any related issues and create productive and positive resolutions to issues and problems. • Evaluate situations to determine if there are any hazards or dangers. Take appropriate action to protect the safety of staff, visitors and property. • Performs regular inspections of security systems, including the fire system, intrusion alarms, surveillance camera systems, access controls, and building maintenance as it relates to security. Recommend enhancement or purchase of security equipment. • Maintain the safety and security action plan and related standard operating procedures documentation, as it relates to Emergency Preparedness and Disaster Recovery procedures, and ensure all security and life safety systems are up to highest industry standards. • Oversee reporting and after action protocols for internal and external incidents. • Actively participates in a culture of continuous improvements suggesting ways to respond to staff, exhibit and visitor needs to ensure a safe and enjoyable visitor experience. • Conduct weekly supervisors meetings to review the upcoming events schedule, MA scheduling and review current policies. • Oversee the general operation of administration functions on a day-to-day basis. • Work with supervisor and local police on security-related matters. • Prepare and assign shift schedules when necessary. • Review, revise and renew contracts and invoices with operational vendors. • Coordinate outside contractors’ work schedules. • Manage office security including office keys. • Develop and maintain operating and exhibition budgets for security department and TPC office administration. • Serve as contact for Security, Fire, Telephone and Locksmith systems contractors. • Review special event plans for Facilities Management and Security Management purposes with other departments. • Supervise security staff at evening special events as required. • Serve as contact with neighborhood parking related issues including deliveries and tour busses. • Coordinate with other departments the scheduling of art deliveries, gallery re-hangings, gallery closings for maintenance and cleanings and special events preparations. • Manage the issuing and recovery of security ID cards to all Museum employees, volunteers, docents, and interns. • Carry a TPC cell phone at all times and respond to alarms and emergencies at the museum whenever they occur. • Other duties as assigned.
QUALIFICATIONS: • 5+ years in security management or law enforcement. • Experience in museum, cultural, or educational locations is preferred. • Knowledge of basic security operations, safety practices in a business environment, working knowledge of security systems and related technical information preferred. • Applied knowledge of fire-life-safety systems, security access and intrusion systems, and other related security devices. • Must be highly organized, detail-oriented and able to handle multiple responsibilities. • Must be a responsive manager who works effectively in a collaborative and fast-paced environment. • Possess excellent communication (written and verbal), interpersonal, and leadership skills. • Must have experience coaching, managing and training staff members. • CPR Certification, or the ability to earn certification within 30 days of employment. • AED Certification, or the ability to earn certification within 30 days of employment. • Proficient computer skills. • Must be comfortable assuming multiple and varying roles. • Must adequately pass a background check. • Ability to work with the public and exhibit patience and maintain a calm demeanor regardless of the event. • Collaborative management style and proven success in problem solving and conflict resolution.
The Phillips Collection is an equal opportunity employer and administers all employment decisions and personnel actions without regard to race, color, religion, creed, sex, sexual orientation, pregnancy, childbirth or related medical conditions, national origin, age, physical or mental disability, genetic disposition or carrier status, marital status, veteran status, personal appearance, gender identity or expression, family responsibilities, matriculation, political affiliation, or any other category protected under applicable federal, state, or local law.
Additional Salary Information: Please submit salary requirements with application.
About The Phillps Collection
The Phillips Collection, America’s First Museum of Modern Art, is one of the premier collections of Impressionist, modern, and contemporary art. Created by the visionary collector Duncan Phillips when he opened his home to the public in 1921, the museum’s intimate environment encourages people to make personal connections with art. Its permanent collection contains more than 5,000 works. The museum organizes numerous traveling exhibitions that expand scholarship and, combined with an active lending program, makes its works available to audiences throughout the world. The museum also produces some of the industry’s most effective and in-depth education programs for teachers and students. Its long-standing music program attracts top classical performers. The Phillips Collection is a privately-supported, not-for-profit organization that raises over 75% of its annual budget through contributions and earned revenue.