This position is responsible for selected strategic global clients. Provides strategic direction and progressive leadership within a major vertical market with revenues in excess of $150 Million; has oversight of National and Global Contracts and Global Account Managers; responsible for establishing new and strengthening existing client relationships with emphasis on client retention, organic growth of existing clients, value added services and contract management, including rate increases and contract renewals. Additionally, particular focus should be given to developing combined security services provider relationships, delivery of quality services, and effective, efficient operational and administrative management.
This position also plans, directs and coordinates activities relating to business operations; ensures that established goals and objectives are accomplished with prescribed priorities, time limitations and with fiscal responsibilities; advises, makes recommendations, assists in the formulation of goals and objectives; designs, implements and monitors execution of strategies, procedures and programs; complies with federal, state and local legal regulations; and exercises independent judgment in the course of carrying out overall responsibilities and other activities as assigned.
Bachelor’s Degree and 5 - 10 years of related experience in business operations and client management. No security industry experience is required.
Intermediate knowledge of Microsoft Office applications including Word, Outlook, Excel and PowerPoint.
Working Knowledge of Microsoft Office applications including Visio, SharePoint and Teams.
Duties and Areas of Responsibility:
Directs or completes tasks associated with these areas of responsibilities:
Plans, examines, analyzes, evaluates and supervises business operations, inclusive of physical security assets and security personnel.
Prepares reports and records for Global Clients management team.
Leads business meetings and give updates to client on projects.
Meets with all business unit leads and discuss future strategy.
Experience working with and communicating with the C Level employee down to the entry level employee.
Strong Strategic philosophy with running large programs.
Process driven and the ability to pull apart processes and improve them.
Evaluates current practices and precedents for accomplishing segment activities and function relative to security.
Identifies and resolves security related problems.
Develops preventative security programs, including the succession planning of future leaders.
Assists in preparation of emergency management and contingency planning.
Directs and coordinates with client and Securitas team to align with segment activities and security functions, utilizing knowledge of established policies and procedures and practices.
Programmatic oversight: manage audit compliance and standardization, ensure quality control.
Coordinate policies and practices Globally with all Securitas regions and countries that support clients & segment internationally.
Provides and guides excellent customer service and business development.
Nurture client relationships across all pillars.
All assigned duties or takes are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
Employees are held accountable for successful job performance. Job performance standards may be documented separately and may include functions, objectives, duties or tasks not specifically listed herein.
In performing functions, duties or tasks, employees are required to know and follow safe work practices and to be aware of company policies and procedures related to Securitas values & ethics, job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in compliance with applicable company policies and procedures. In the event of uncertainly or lack of knowledge of company policies and procedures, employees are required to request clarification or explanation from superiors or authorized company representatives.
Additional Salary Information: Car Allowance & Bonus Eligible
About Securitas Security Services USA, Inc.
Securitas is the most locally-focused security company in the United States, with over 450 local branch managers and more than 85,000 security officers who provide unmatched security solutions to meet the specific needs of thousands of businesses. Securitas USA's core business is security services. Our main service offering categories are specialized guarding, temporary services, mobile security services, monitoring, and consulting and investigations.
Securitas’ three fundamental values are: Integrity, Vigilance and Helpfulness. They serve as guidance for all of our employees in building trust with customers, colleagues and the surrounding community