Reporting to the Security Operations Manager (SOM) or the Assistant Security Operations Manager (ASOM), the Head Art Museum Security Supervisor (HSS) provides administrative and management oversight of 15 staff members = 1 shift supervisor and 14 security officers (10 permanent includes Officer in Charge + 3 term officers).
The HSS schedules, trains and supervises appropriate staff to secure the Art Museum and its collections as well as provides for the safety and comfort of visitors during the Art Museum's open hours and at special events. The HSS is the primary on-site staff member providing day-to-day supervision for the Museum's security operation, and assuring a positive customer service experience for all Museum visitors.
This position provides guidance and monitors the work assignments of, and provides training to, all security staff in the Art Museum. Supervision of the security staff includes establishing posts, post orders, and function of the control room. Control room supervision includes: monitoring alarms and video, badging visitors, key control, dispatching, coordination with DPS staff at 200 Elm Drive, and other coordinating functions as required. The HSS takes a lead role in serving the Art Museum's visitors and making them feel safe and welcome during their time in the Museum.
The HSS works closely with the SOM/ASOM in preparing staffing and training plans and establishing priorities in order to meet institutional goals with the most effective and economical utilization of personnel, technology, and equipment.
The Department of Public Safety (DPS) is a 24/7, 365-day operation. The successful candidate must be able to work ALL shifts, including weekends, holidays, and overtime shifts, as required. Overtime is mandatory.
Exercises operational command responsibility over Art Museum security personnel and supervises patrol, within guidelines set by the Assistant Vice President of Public Safety, the Associate Director (AD) of Support Services, SOM/ASOM and in consultation with the Art Museum Director/designee.
Supervises Art Museum security staff members administering policies and procedures for a 24 hour a day, 7 day a week operation.
Conducts daily briefings and debriefings of Museum security staff as appropriate.
Plans, directs, prioritizes and organizes operational resources to accomplish department goals and objectives for security at the Art Museum.
Reviews daily operations, ensuring consistent applications of departmental policies and procedures for security at the Art Museum.
Coordinates with the Department of Public Safety (DPS) for centralized administrative functions, including payroll, training, uniform needs, etc.
Consults with the AD, SOM/ASOM and Art Museum Director/designee in the administration of Art Museum public safety operations and matters relating to special events and equipment.
Coordinates overtime assignments for Art Museum operations and special events.
Oversees regular inspections of Art Museum facilities, noting safety hazards and maintenance needs and submitting work requests to address issues as needed.
Advises Museum administration, curators and volunteers in areas of security.
Schedules and assigns personnel, considering such factors as time off, incident rates, overtime and other special requirements.
Coordinates, assigns and reviews all incident reports.
Participates in recruitment and candidate selection processes, including updating position descriptions and recommending candidates for selection.
Monitors performance of all Museum security officers and conducts and/or reviews annual performance appraisals.
Control Room Management
Responsible for overall supervision of all control room activities:
Monitors, revises, and enforces key control and visitor access and badging processes and makes policy suggestions as needed.
Monitors Art Museum alarms (fire, environmental, security, etc.).
Monitors Art Museum camera system.
Supervises control room dispatching and coordinates response with the DPS Communication Center at 200 Elm Drive
Staff Development & Performance Management
Evaluates the performance of all staff and works with Shift Supervisor and the SOM/ASOM to recommend or develop training in response to community and DPS needs.
Works closely with the SOM/ASOM and the Museum Director/designee to provide leadership for the Museum's security environment, including people and systems.
Supervises, trains, cross-trains, and evaluates employees appropriate.
Schedules and assists with officer onboarding and training for new and continuing security staff, including in areas such as customer service, first aid, automated external defibrillator (AED), other museum gallery experience, and other professional development.
Collaborates with other Museum staff to assure a positive community relations experience.
Documents officer misconduct and makes referrals to the SOM/ASOM for further action.
Participates in Museum's Events Team relative to event planning, programming and staffing.
Coordinates with Transportation and Parking Services (TPS) to provide parking assistance to staff, volunteers, donors, and visitors, including for special events.
Manages and coordinates security efforts for Art Museum events including liaison with requesting parties, staffing and event supervision, with an emphasis on customer service without sacrificing safety or security.
Serves as liaison with various campus stakeholders/representatives. (e.g. Site Protection, Facilities, etc.)
Administers Art Museum access database
Approves time collection for bi-weekly employees and coordinates payroll with the DPS Budget Manager/designee.
Notifies Art Museum Facilities Manager of any observed building repair needs.
Participates in Museum's Risk Management Committee
Supports the Museum's After-Hours emergency communications in cooperation with DPS supervisors.
Responds to University emergencies such as security and fire incidents and building evacuations.
Assumes other responsibilities as assigned/delegated by the AD or SOM/ASOM
High School Diploma or equivalent.
Three to five years of progressively responsible security experience including customer service and supervisory experience, preferably in a higher education or museum environment.
Excellent communication skills both oral and written. Expertise in written, interpersonal, and verbal communications skills including competency in English language, grammar, punctuation and vocabulary.
Active listening skills to develop relationships and build trust and credibility with a diverse set of stakeholders.
High level of emotional intelligence, judgment, astuteness, and strategic thinking.
Highly developed time management and prioritization skills. Must be well organized, efficient, and maintain consistent and high attention to accuracy.
High level of self motivation and demonstrated capacity for independent judgment, planning, evaluation and decision making.
To collaborate, lead, and work as a part of a complex team, including strong interpersonal skills, excellent judgment and tact.
To plan and coordinate multiple aspects for events.
To work under significant time constraints and pressure to meet deadlines.
Must be able to keep a flexible schedule including additional hours outside the normal University/Art Museum business hours including work periods and emergencies.
Must be able to respond to emergencies
Knowledge of Microsoft Office Suite – Intermediate level (Outlook, Word, Excel, and PowerPoint)
Previous experience in a museum or art gallery
Associate or bachelor's degree or equivalent
Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW