An essential part of the Davis Museum and Wellesley College campus, the Manager of Museum Security & Visitor Experience prepares and implements policies and procedures for the Davis’s risk management program. S/he is responsible for the protection and safety of the visiting public, the Museum staff, the collections, and facilities. The Davis seeks an individual with a law enforcement or museum security background, with demonstrated knowledge of and proven experience with best museum practices and security management standards. The Manager ensures the security of the permanent collections and loans to the Museum and the safety of visitors and employees while allowing for free and open access to the museum.
Reporting to the Associate Director for Operations and Collections Management, this full-time position oversees a staff of 2 Security Supervisors and 5-8 contract guards, and monitors staffing levels to meet needs for all special exhibitions, programs, and events and allocates resources appropriately. This role requires on-call status to respond in person to environmental and fire/life safety emergencies, and all situations deemed critical including overseeing after-hours alarm systems conditions. The Manager directs the Davis emergency preparedness plan, monitors the security and fire protection systems, and in emergency situations coordinates the response of Wellesley police and fire departments, and Wellesley Campus police; the position also liaises directly with maintenance and custodial personnel, and schedules all general repairs, facilities testing, and emergency repair work.
The Manager of Museum Security & Visitor Experience is also responsible for the daily operations and administration of visitor services, including overseeing the lobby admissions desk. S/he provides the public with physical and intellectual access to the Museum and its resources and ensures that visitors to the Museum have a positive experience. Toward these goals, the position also manages the Student Visitor Assistant program, including training and mentoring 20+ students as frontline in-gallery staff; hiring, evaluating performance, preparing weekly work schedules and supporting skill development.
The Manager must work closely, collaboratively, and collegially with other operational departments both within the Davis Museum and on the Wellesley College campus. Weekend and evening hours are required.
Knowledge, Skills, and Abilities
Candidates should expect to join the staff of a museum at the center of the intellectual life of a vital undergraduate campus, and to be successful should possess a strong commitment to the unique orientation of the academic museum and to the teaching mission of the Davis. Ideal candidates will have at least 7 years relevant security experience with at least 3 years supervisory experience, preferably in a museum setting; demonstrated work and/or educational history with basic knowledge of, and the ability to perform, security system troubleshooting; and must be comfortable working with equipment such as CCTV, digital video recorders, and digital cameras. The position requires facility with security technologies and willingness to stay current with standards in the field; excellent oral and written communication skills; ability to work effectively, collegially, and collaboratively with students, faculty, and staff; ability to manage multiple projects and deadlines independently; and the capacity to maintain simultaneous priorities. Proficiency in a digital environment required.
About the Davis.
One of the oldest and most acclaimed academic fine arts museums in the United States, the Davis Museum is a vital force in the intellectual, pedagogical and social life of Wellesley College. It seeks to create an environment that cultivates visual literacy, inspires new ideas, and fosters involvement with the arts both within the College and the larger community.
The Davis collections, including some 15,000 objects, span global history from antiquity to the present and include masterpieces from almost every continent. Today, the holdings are housed in an extraordinary museum building, designed by Rafael Moneo, winner of the Pritzker Architecture Prize. In addition to dynamic presentations of the permanent collections, and installations that support specific coursework and research interests, the Davis hosts a rotating series of engaging temporary exhibitions and programs organized to inform, challenge, and inspire visitors.
About Wellesley College
The world’s preeminent college for women, Wellesley is known for intellectual rigor, its belief in the enduring importance of service (and putting that belief into practice), and its cultivation in students of an inclusive, pragmatic approach to leadership.
Wellesley College’s reputation as a place of teaching, learning, and sharing extends far beyond our classrooms, and our mission to make a difference extends beyond our students. That’s why we strive to recruit and retain a diverse blend of talented, enthusiastic individuals who will take full advantage of the extraordinary environment and resources available to them to further their lives and careers.