JOB SUMMARY
Develops and implements company security-related services for company managed properties or facilities. Works independently to manage market level security operations including supervision of property level security managers. Has direct responsibility for budget management of market security operation.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Ensure resilient security guard services in line with SLA's and client's Global Security Group policy, standards and procedures: Accomplish through CBRE FM and Site Champion backed by vendor's RAM (Regional and Local Account Management Teams)
Provide strategic oversight of guard force management throughout designated region: Leveraging CBRE global playbooks, CBRE Platform, Account resources, and site champion strategies.
Provide single point of contact, accountability, and subject matter expertise for the regional business divisions for all Guard Force requirements (SLA-5, Security, attached)
Provide support to the Company during a security incident in the region, helping to supply additional manpower as required/requested. Handled locally and monitored through site leadership.
Integral part of Monthly (site level), Quarterly (regional) and Annual (global) Governance Reviews of SLA/KPI within region, providing updates and raising issues to key stakeholders.
Coordinates site level reporting and delivery in central portal of vision system and leverages vendor's Local account management teams.
Perform Quality Assurance Security Reviews within region to identify efficiencies, provide solutions to improve quality of service / innovation, potential to leverage technology etc.
Assesses quality and efficiency of security operations. Makes recommendations concerning any changes to personnel and procedures in order to provide maximum security.
Works directly with security vendors to ensure contract adherence and that Client standards are maintained. Ensures quarterly security KPI's are met between CBRE and the Client. Coordinates Client security initiatives with CBRE and vendor staff.
Provides oversight and guidance to CBRE Facility Managers in the field for security related issues and concerns.
Escalates incidents to appropriate Client security leaders.
Understands and trains CBRE staff on Client security requirements. Ensures all Security Managers have established operational procedures as outlined in the CBRE Security and Life Safety Manual.
Acts as liaison between Real Estate Managers and Client Security Leaders on formulating policies, coordination of programs, handling personnel issues, and directing security budgets.
Prepares emergency responses to large scale incidents in area and helps facility managers in directing emergency operations at buildings while in emergency status. Works with the property management and advises client security leadership and line of business leadership on emergency situations.
Advises on construction of physical space with regards to specific security needs.
Establishes and maintains relationships with local and national law enforcement officials and keeps abreast of intelligence information to promote a secure environment for clients, tenants, and properties.
Supervises investigations regarding thefts and personnel issues and approves appropriate reports.
Works with human resources manager in handling issues related to security personnel. Acts as consultant to human resources on other security related issues.
Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
Manages the planning, organization, and controls for a major functional area or department. No direct reports but possibly later in the future.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelors degree from an accredited four-year college in Criminal Justice or Business Related field and 10+ years previous experience in security management or law enforcement command. Experience in handling contracts and budgeting preferred.
Global Security experience highly desired
Must hold cost savings and efficiency improvement in a complex, global setting and support future director of Security program, including less guards, more technology, improved programs and processes.
Travel up to 30% including domestic and internationally
Highly prefer Security experience in Pharma/ Life Sciences environment
CERTIFICATES and/or LICENSES
Meets local or national security staff certification requirements. Certified Protection Professional (CPP) preferred but not required.
COMMUNICATION SKILLS
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
FINANCIAL KNOWLEDGE
Requires in-depth knowledge of financial terms and principles. Reviews complex financial/business analysis and reports prepared by subordinates. Ability to analyze the most complex business/financial data and develop innovative solutions. Develops and implements financial policies and procedures.
REASONING ABILITY
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
OTHER SKILLS and ABILITIES
Ability to handle complex situations during extreme stress, make informed, responsible and quick decisions to ensure the best possible outcome for the clients, tenants and properties. To perform this job successfully, an individual should have an advanced knowledge of Word Processing software; Excel spreadsheet software and Internet software.
SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results. Responsible for setting project, department and/or division deadlines. Errors in judgment may cause long-term impact to line of business and/or overall company.
