The University of Maryland, Baltimore (UMB), Department of Public Safety is currently recruiting for a Police Communications Operator (PCO) . Under general supervision, PCO's perform police communications and related clerical work in a central communications center.
The Department of Public Safety is a full-service police department that serves the UMB campus 24 hours a day; 365 days a year. The department has a strong commitment to timely notifications of crime incidents that impact the safety of the campus.
Benefits Information:
UMB offers a generous benefits package, which includes with 11 vacation days, 14 floating and holidays, 15 sick days; comprehensive health insurance and retirement options; and tuition remission for employees and their dependents at any of the University System of Maryland schools.
Primary Duties:
- Operates emergency telephones, two-way radios, teletype, telecommunications and computer terminal equipment, closed circuit televisions, remote control cameras, alarm and security systems.
- Answers emergency telephone lines. Monitors and maintains radio communications.
- Receives and records information and requests related to police services. Dispatches police officers. Notifies command, supervisory, and administrative personnel about incidents.
- Transmits and receives telephonic communications with the surrounding local jurisdictions.
- Operates specialized communications networking equipment and computer terminals. Accesses restricted law enforcement networks.
- Obtains, inputs, and receives data related to police activities such as criminal history, warrants, and vehicle registration.
- Monitors radio frequencies and transmissions of the Allied Law Enforcement Agencies, National Weather Service, and Maryland Civil Defense.
- Relays information from field officers requesting back up and support services such as crime lab technicians, K-9 unit, emergency medical services, rescue, and fire equipment.
- Maintains manual and computerized logs and prepares complaint control cards and reports.
- Monitors safety and security systems, reports malfunctions as appropriate, and dispatches appropriate personnel to alarm site.
Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties assigned. Specific duties and responsibilities may vary based upon departmental needs.
Qualifications
Education: High School Diploma or GED.
Experience: Two (2) years clerical or other related experience.
Required Knowledge/Skills/Abilities:
Skill in the use of keyboards and office equipment. Ability to type accurately; to handle confidential/sensitive information based on a clearance provided (for obtaining information via: The National Crime Information Center (NCIC)), Miles and Meters systems; to exemplify and display a high level of customer service and provide a professional demeanor while assisting callers in need of assistance, as well as officers via radio communications during emergency situations; to learn emergency communications work; to learn applicable procedures and regulations; to communicate effectively both orally and in writing; to react calmly, quickly, and decisively in emergency situations; to obtain, summarize and relay information orally and in writing; to follow oral and written instructions; to write legibly; to monitor multiple radio frequencies.
Other: Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.
Applicants must submit to and successfully pass a comprehensive background investigation.
Based on the duties of this position, selected candidates are eligible to participate in the Bargaining Unit (Union).
Salary Range: $35,438 - $39,024.39
If accommodations are needed for a disability, please contact Staffing & Career Services at 410-706-2606, Monday - Friday, 8:30am - 4:30pm EST. Maryland Relay can be accessed by dialing 711 (in-state) or 1-800-735-2258.
UMB is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law or policy.
