Your opportunity The ITS Operations function is accountable for the delivery of all internal technology infrastructure - including Email, Skype, File Services as well as platforms underpinning SAP, Enterprise (IT) Security Services across both the UK and Swiss firms. It also provides technology that supports the service lines in delivering client facing or client engagements as part of its Client IT services
The Infrastructure Security Operations Senior Engineer is responsible for maintaining infrastructure security services for Deloitte UK, Switzerland and Gibraltar. This includes working with security vendors which are external and internal, such as Deloitte Global Technology Services (GTS), who supply a number of services that we consume. The Infrastructure Security Senior Engineer remit encompasses core security services such as internal and external Firewalls, Firewall Proxy, Advanced Threat Protection (ATP) and Secure File Sharing platforms.
Reporting to the Infrastructure Security Operations Manager, you will be expected to provide subject matter knowledge and guidance as a senior member of the team, demonstratig due care and attention while managing our service.
This is a fantastic opportunity to work within a busy and passionate team. striving to keep the business working safely and securely.
Your role Strategic
Exploring ways of improving processes and procedure to support our infrastructure
Assisting with Security technologies roadmap development in conjunction with CISO function, Deloitte Business Security and ITS Architecture team
Work alongside the other security departments, to constantly review and where possible, harden, our systems
Stakeholder engagement and management
Leading project workstream deliverables
SME for multiple services
Process improvement tracking and continual service improvement management
Provide 3rd line troubleshooting
Engage with 3rd party technical support vendors and maintain relationships
Manage and monitor performance of services we consume from our suppliers
Contribute to the creation of technical working documents and procedures
Share knowledge of new solutions with UK and Swiss Security Operations teams
Assist with client audits / MF Standards / ISO compliance and evidence gathering
Regularly and efficiently handle the requests and incidents which enter out ticketing system
Able to work as part of a geographically separated team.
Provide out of hours support on a rotation basis, of our security systems, 24/7 (additional payment)
Your work, your choice At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.
Location: Any UK region with occasional domestic and international travel
Suggested work pattern: Permanent full time
Your professional experience Skills/abilities Essential
Exceptional communications skills, both written and verbal
Certified with a network qualification e.g. CCNA
Certified in core technologies such as Microsoft e.g. MCSA
Solid experience in a Security Infrastructure role or similar
In-depth knowledge and understanding of Infrastructure Security services, Cyber-attacks and Information Security
Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage stakeholders
Strong vendor management experience
A strong track record of delivering continual service improvement
Be able to communicate effectively, technical issues with technical and non-technical audience
A solid understanding of the ITIL framework
Experience recording and maintaining incident & requests within a ticketing system
Obtained an industry certification e.g. CISSP, GIAC, CISM
All round experience of infrastructure areas, not just security focused
Previous management or govemance of firewalls
Your service line: Internal Services At Deloitte, we're all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.
Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.
Our Purpose & Strategy To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.
What do we do? Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Legal, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.
Beyond the UK: Deloitte North and South Europe The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Central Mediterranean (Italy, Greece, Malta), Ireland, the Middle East (Bahrain, Cyprus, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestinian Ruled Territories, Qatar, Saudi Arabia, United Arab Emirates, Yemen), the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,700 partners and over 50,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people.
What do we value? What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for maximum impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.
Being a Leader at Deloitte Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work - and value them as individuals; always finding opportunities to develop them while showing respect and appreciation. We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we're looking for:
We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.
PFT SLICSS BAITEC
Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 1 New Street Square, London EC4A 3HQ, United Kingdom. Deloitte LLP is the United Kingdom affiliate of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NSE LLP do not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.