Sutter Health Department of Protective Services is recruiting for several Protective Services Manager roles at service areas located across Northern California. We are undergoing an exciting realignment to a system-wide shared services model, where our operations leaders are responsible for integrated security programs spanning a large network of acute-care hospitals, ambulatory care clinics, surgery centers, and business locations.  

Do you have an extensive security management, law enforcement, or an operations management background? Do you consider yourself to be organized and results oriented? Do you enjoy wearing many hats and take pleasure knowing people can rely on you? If yes, let us tell you a little more about this role… 

The Protective Services Manager is a member of the Protective Services leadership team responsible for managing day-to-day security operations for an assigned geographic area, including hospital, clinics, and other locations as assigned. This is a security management position for someone who is resourceful, comfortable with ambiguity and change, has the ability to multitask, desires to build strong relationships with stakeholders, and a self-starter.  

The Protective Services Manager will support the mission of Protective Services by ensuring effective integration of enterprise security standards relating to staffing, training, technology and processes at assigned locations. Managers may also lead or assist in the development of security programs, complex projects, and initiatives that support a region or the enterprise. If you join the Protective Services team, you’ll be part of an incredibly hard working and fun team of 800+ security professionals working together to deliver comprehensive and industry leading physical security services to safeguard the people, property, assets and brand of Sutter Health. Sutter Health offers competitive compensation and benefits including defined pension and retirement options. Our team promotes a positive work environment where your contributions to the organization are valued.  

In this position, you will: 

• Reporting to a Protective Services Regional Manager or Director, has security leadership and management responsibility for assigned Sutter Health Hospital(s) and other sites or activities as may be assigned. The role includes incorporating enterprise, operating unit, and regional guidance and direction into affiliate security programs and initiatives that result in a coherent system approach, while ensuring that implementation strategies are tailored and integrated consistent with affiliate culture. The position encompasses all facets of protective services activities within the assigned area, to include activities at the primary hospital, designated foundation sites, and other locations as may be designated. The position provides leadership, direction and supervision to subordinate shift leaders and frontline teams. 
• The Manager will ensure effective synchronization of Staffing, Technology (CCTV, access control, alarms/detection, programming, software, et al), and Processes (incident reporting, analysis, measurement, budgeting, repair & maintenance, investigations, event reconstruction, training, crime prevention, et al), to safeguard Sutter Health's people, property, assets, and interests. 
• Key responsibilities include identifying risks, establishing sound/effective risk-mitigating approaches, implementing monitoring and control measures, ensuring regulatory compliance, and working to continuously improve capabilities and effectiveness relative to critical measures of success. Program measures of success include operating below industry benchmarks for crime, loss, and resource allocation; and operating above departmental targets for employee perceptions of safety and employee experience of work. Specific competencies include planning, reporting, analyzing, measuring, investigating, training, policy development, root cause analysis, process improvement, problem-solving, communication, collaboration, leadership, and building a high-performing team that delivers consistent and repeatable results. 
• Effectiveness will rely on communication, collaboration, and the ability to navigate and support colleagues in a matrixed organization. The Manager will be specifically accountable to build strong relationships with hospital administration and key stakeholders in other functional areas (to include but not limited to Human Resource, Privacy/Information Security, Technology Services, Safety, Risk, Facilities & Property Services, General Counsel, Compliance, and Internal Audit).