Senior Retail Securities Manager - Wealth and Personal Banking
March 30, 2021
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
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HSBC Wealth Management leads the Asia-Pacific implementation of our global strategy to deliver world-class solutions to Wealth and Personal Banking clients seeking to grow, protect, preserve or transfer their wealth. This involves the development and management of needs-based solutions covering foreign exchange, deposit, investment, insurance and financing products, as well as the provision of suitable market insights and updates, financial planning and advisory services.
We are currently seeking a high calibre professional to join our team as SeniorRetail Securities Manager.
Realize your full potential as a core member of the management team operating Hong Kong's biggest and most loved online stock trading service
Take accountability for managing end-to-end service resilience and oversight of the business risk and control environment
Act like a true business owner by identifying and driving continuous improvement in quality of service we deliver to our end clients
Lead processes re-engineering with internal and external service providers and establish new SLAs and monitoring protocols where required
Provide healthy challenge to Process and Control Owners who support our service
Ensure critical business service process maps are properly maintained
Monitor for trigger events and support follow-up actions through incident response, customer complaint monitoring, internal read-across assessments & external event analysis
Contribute business expertise to ensure issues are appropriately documented (Helios) with rigorous root cause analysis and diligent follow-through of remedial actions by action owners
Support strategic initiatives by ensuring comprehensive risk assessment in partnership with Risk Stewards and establishment of suitable Controls before launch
Own & develop plans to ensure service continuity and effective internal and external communication during disruption
Establish and maintain positive, effective working relationships and engagement models with all relevant first and second-line teams
Expand your impact and pursue passion projects in an open and collaborative environment
University degree with preference for advanced degree in business, legal or risk disciplines
Years of working experience in wealth management and / or brokerage
Familiarity with stock trading systems, processes and service providers
Experience in operational risk management strongly preferred
Solid business acumen is a must to ensure appropriate assessment of commercial vs risk tradeoffs
Proven team player and ability to thrive in matrix environment
To be considered for this role, the relevant rights to work in Hong Kong is required.
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Issued by The Hongkong and Shanghai Banking Corporation Limited