Department and College Overview The Trinity College Campus Safety Department prides itself on being an engaged, professional community-oriented department that ensures the safety and security of the College through problem solving and partnerships. This is achieved by supporting a diverse workforce, continuous training, and a collaborative approach to safeguarding the campus through extensive interaction and partnerships with students, faculty, staff, visitors, and the broader Hartford community.
Campus Safety is part of the Division of Student Success and Enrollment Management. The goal of this division is to support the mission of Trinity College by delivering exceptional educational, athletic, recreational, and developmental experiences focused on the principles and values of community, diversity, equity, and inclusivity. To that end, we seek to hire qualified individuals with both the skills and mindset to provide for the health and well-being of our students, faculty, staff, and surrounding community. The staff in Campus Safety play a vital role in supporting a positive student experience and helping to create a campus environment that supports student retention and graduation. We also seek to hire individuals who value life-long learning. Recently, we have reviewed and updated the policy manual with a focus on policies and programs to prepare officers to meet the types of challenges that are both routine in and unique to a college setting. Our policies support the mission of the college and in doing so we have emphasized the following key areas in our policies to enhance Campus Safety’s support of an inclusive campus climate: implementation of anti-discrimination/bias-free policing policy; increased focus on community policing/engagement; formalized & enhanced accountability systems; and the development of crisis intervention/de-escalation and use of force policies.
At Trinity College, we seek to have our staff reflect the changing demographics of our student body. Trinity is a highly selective, independent, nonsectarian liberal arts institution located in Connecticut’s capital, Hartford. Our student body is diverse, representing 41 states and 70 countries with 21% students of color and 50% women. Just over 90% of students live in campus residences. With over 2,100 full-time undergraduate students and 91 graduate students, the College maintains a rigorous academic profile complemented by a vibrant and diverse co-curricular program. The College enjoys the benefit of being situated in an urban center and has strong academic, social, and philanthropic connections to our home city. As a preeminent liberal arts college in an urban setting, Trinity College prepares students to be bold, independent thinkers who lead transformative lives.
Applicants are required to discuss in their cover letter their commitment to and/or experience working with diverse individuals or in diverse communities.
Position Summary The Dispatcher will provide communications for the delivery of Campus Safety services; dispatch Campus Safety Officers for routine and emergency situations; receive incoming communications via telephone, web-based program alerts, or radio relating to Campus Safety services.
Duties and Responsibilities
Serve as the initial point of contact for Campus Safety services, handling calls for service, general inquiries, and other requests with professionalism, empathy, and compassion
Assist the students, faculty, and staff, of a diverse campus through a customer-centric approach while working in the dispatch center
Receive incoming communication relating to Campus Safety services of the College;
Operate the Campus Safety radio communication system to dispatch Campus Safety personnel for the performance of duties
Support flow of information to and from Campus Safety Officers over the radio system, including information from other outside law enforcement agencies.
Receive emergency fire, medical, and burglar alarms, and deliver relevant information to responding patrols
Keep supervisors informed of all incidents and make appropriate notification of on-call personnel based upon published lists
Maintain or monitor relevant computer databases and reporting systems during assigned tour;
Enter incident data into Report Exec Dispatch computer-based reporting system
Monitor POMCO personal safety device alert website
Monitor SALTO graphical mapping/card access system software
Monitor Blue light emergency phone network
Proactively monitor a robust video surveillance system to deter crime, inform patrols of suspicious activity, and research unfolding or recent events
Monitor the Campus Safety office during assigned shifts, addressing walk-in inquiries, requests for service, and related administrative tasks.
Maintain, and be able to access critical information related to college operations such as:
daily schedules, policies, and bulletins
Daily Crime Log
Clery Act Log
Daily Vehicle Tow Log
Records related to students, faculty, and staff, including housing and phone numbers
Blue light emergency phones on campus
Perform all other duties and tasks assigned.
A high school diploma is required, academic or professional experience at the college level is preferred
A demonstrated commitment to assisting and servicing diverse communities
Must be able to prioritize, handle high-pressure situations and high-volume telephone and visitor traffic.
Must be able to use good judgment; be alert and have good observational skills; be comfortable in dealing with students, parents, staff, and the general public in a professional and courteous manner
Two years of related experience and training in a campus safety environment is preferred; prior public safety or emergency dispatch experience is highly preferred
Excellent communication and interpersonal skills
Good vision and hearing in order to recognize and respond to urgent notifications from telephone lines, base radio, computer-generated alerts, and cameras.
Strong computer skills, typing with high accuracy, clear and legible handwriting
Of special importance is the ability to anticipate and react appropriately in dealing with highly confidential matters.
Special Instructions to Applicants This bargaining unit position is full-year; 40 hours per week. Days off rotate every two weeks and will be determined. Potential shifts may include;
First shift: beginning 7:00am to 3:00pm. Work schedule subject to change based on department needs.
Second shift: beginning 3:00pm to 11:00pm. Work schedule subject to change based on department needs.
Third shift: beginning 11:00pm to 7:00am. Work schedule subject to change based on department needs.
Starting hourly rate is $15.72; shift and weekend differentials apply.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.