Information Technology Services' mission is to accelerate the University's academic and research pursuits by providing accessible, reliable, efficient, scalable and innovative technologies that enable faculty, students and staff to realize their goals of leading breakthrough change to improve society and help solve the greatest problems for our state, our nation and our global community.
The Information Security & Identity Management division manages the University's Information Security Office and Identity Management. The Security Office is responsible for coordinating and ensuring that information security across the University is consistent with industry best practices and the University's compliance obligations. Identity Management (IdM) identifies individuals within an enterprise or group and defines and controls the access they have to information and resources within a computer network based on their roles and circumstances.
Reporting to the Chief Information Security Officer (CISO), the Information Security Operations Manager manages and administers information security operations functions, participates in the development and monitoring of strategic initiatives and promotes the development of staff to fulfill the goals and objectives of the Information Security Office (ISO) as well as relevant projects, personnel, programs and activities:
* Manage day-to-day operational activities of information security specialists in keeping with published policies, procedures and initiatives * Support the ISO's budget and other planning efforts * Represent the Information Security Office in operationally related meetings. * Assist the CISO and team with the development of internal process, procedure and workflow enhancements for the Information Security Office operations, especially as it pertains to incident response, firewall operations, compliance, and user awareness training. * Work with University business units to implement the policies, procedures, processes, controls, and methods needed to mitigate risk to information assets and ensure that the University's mission-critical information resources are appropriately protected. * Draft new policy and modifications as needed * Monitor help desk tickets assigned to the team. Ensure Service Level Agreement (SLA) levels are being met, customers' problems are being solved, tickets are being coded properly and tickets are being resolved as soon as feasible * Support ticket escalations * Complete employee work plans, competency assessments, and performance reviews in a timely manner * Support the development of staff to fulfill the goals and objectives of the unit
This position calls for a high level of integrity, good judgement, knowledge concerning issues of privacy and confidentiality, excellent oral and written communication skills, ability to work as an independent, productive, responsible, self?motivated member of a team in high pressure situations while maintaining a calm, customer friendly perspective.
The position requires occasional participation in the 24/7 on-call rotation.
Education and Experience:
Required: * Experience in information technology and Information Security. * 1-2 years of supervisory experience is required
Preferred: * 5+ years' experience in information technology. * 3+ years in Information Security. * Experience with the State of North Carolina's procurement and human resources processes and procedures. * Experience leading large, enterprise-level projects and information technology implementations. * Graduate degree/s in a related area. * Information security training and/or certifications is a plus, especially CISSP, CRISC, or CISM certifications. * Experience managing information technology professionals in a university environment a plus
Carolina rates among the nation’s great institutions of higher education, set on an historic and beautiful campus that celebrates all four seasons. Carolina’s students, faculty and staff come here from around the world, bringing varied cultural, racial and ethnic heritages that help make UNC-Chapel Hill a thriving intellectual center. We’re repeatedly ranked the nation’s best value in higher education for students seeking to earn a college degree – the University has garnered the top spot each time since the ranking’s launch in 1998.Whether you’ve just started your career, are new to academia or are a seasoned professional with assorted campus experiences to draw on, we hope you will find a great place at Carolina.