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What you’ll be doing...
The Analyst I– Security Operations position is part of the Court Order Compliance Team within the Verizon Security Assistance Team (VSAT) reporting into Corporate Security. The primary mission of the Verizon Corporate Security Organization is to ensure the safety and security of Verizon employees, proprietary information, assets, and facilities.
VSAT is a 24x7x365 operation that is responsible for responding to all court orders, search warrants, surveillances (if designated as a backup) served on the company for customer records and providing support (onsite) for all life threatening situations. The analyst is accountable for meeting and exceeding the 2022 operational business metrics while simultaneously safeguarding customer information/business records and providing a 5-star customer experience.
This is a fast-paced environment that provides the opportunity to work individually and as part of a team to achieve goals. The workload is a combination of calls and cases. For the vast majority of life threatening situations an analyst will need to understand the situation, engage with caller to determine best tools/info to locate device or when to utilize additional means to assist of location. The ability to multi-task is indispensable. Shifts are static until changed to meet the needs of the business. Applicant must be eligible to apply for and obtain a FBI clearance and adhere to all ongoing requirements to maintain cleared status as it is a requirement of the position.
Communicate with the law enforcement community in regards to life threatening situations 24x7x365 by answering calls, authenticating the caller in order to provide law enforcement with the customer records needed for the high priority emergent matters.
Ensure that all cases are correctly documented and managed end to end in compliance with all applicable laws and company procedures. This includes validating, logging and responding to all subpoenas, court orders and search warrants served upon the company for customer records.
Demonstrate sound decision making and understanding of when a matter needs to be escalated /referred to management to achieve the best possible outcome for all parties.
Use strong analytical skills to evaluate and simplify complex information contained in the Subpoena/Court Order/Search Warrants.
Manage workload effectively to complete high priority task with compliance guidelines.
Maintain confidently and deal effectively as a liaison with Law Enforcement community.
Facilitate educational presentations for law enforcement agencies/organizations to further demonstrate our commitment to and support of public safety.
What we’re looking for...
You’ll need to have:
Bachelor's degree or one or more years of work experience.
Wireless, legal background some customer service or technical support experience.
Applicant must be eligible to apply for and obtain a FBI clearance and adhere to all ongoing requirements to maintain cleared status as it is a requirement of the position.
Willingness to travel up to 25%.
Even better if you have one or more of the following:
Two or more years of wireless, legal environment or technical support experience.
Proficiency with the use of Tracfone billing systems (e.g., CyberSource).
Some knowledge of network and call processing.
Strong interpersonal and organizational/prioritization skills.
Oral and written communication skills.
Proven ability to make critical decisions independent of direct supervision.
Experience with Microsoft Office applications.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
COVID-19 Vaccination Requirement
Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical, religious, or state law recognized reasons).