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Position Description
Security Operations Manager, 7423SE
Department of Public Safety – University Security
Twin Cities Campus

Description of Position:
The Security Operations Manager is a non-uniformed, non-sworn representative of the Department of Public Safety. Responsible for University Security’s day-to-day uniformed operations. This position is responsible for oversight, discipline, development, and safety of University Security’s uniformed employees. This includes Security Monitors, Security Advisors, Lead Security Advisors, and Security Supervisors.

This position reports to the Assistant Security Director of University Security within the University of Minnesota, Department of Public Safety (DPS).

This is an evening/overnight position.

Responsibilities / Essential Functions:
80% Operational Process Management and Oversight:

• Develop, disseminate, and maintain written work instructions that clearly define performance expectations and operational procedures for uniformed employees
• Develop, maintain, and implement effective processes for: Identifying and resolving employee performance problems in keeping with applicable laws, policies, and bargaining unit agreements; Ensuring timely, relevant, and appropriate communications to all uniformed employees including nightly rollcall, email bulletins, and special alerts; Tracking and reporting unit operational performance including service metrics; Ensure proper completion and storage of all unit operational documentation; Safety regulations and procedures to minimize risk of workplace injuries; Ensuring there are sufficient trained staff working at all times to meet service demands; Driving employee engagement and engagement with your team to develop and coach them in their duties and responsibilities
• Conduct training, as needed, to include classroom, field training, and on-the-job training
• Maintain organization and ensure completion of operational records such as payroll, vehicle logs, equipment logs, daily reports and incident reports
• Performs other duties as assigned

20% Coordination and Collaboration:

• Maintain regular contact with: Leadership from the Public Safety Emergency Communication Center (PSECC) and University of Minnesota Police Department (UMPD) Patrol Unit to share relevant operational information, coordinate unit procedures and activities, and prioritize deployment of security resources in furtherance of a safe and secure campus; Leadership from University Services HR to ensure that corrective action processes and practices are consistent with applicable laws, University policies, and bargaining unit agreements; The University Security Workforce Manager to ensure that the selection, training, and prior experience of uniformed employees is appropriate to support the unit’s operational effectiveness

This job may be designated as essential.
The employer retains the right to change or assign other duties to this position.

Required Knowledge, Skills, and Abilities:

• Exceptional written and verbal communication skills
• Proficient in Microsoft Office applications
• Ability to manage conflict respectfully and constructively
• Ability to work independently and with limited direction
• Experience managing or supervising students or part-time employees

Required Qualifications:

• BA/BS plus at least 4 years of experience or a combination of related education and work experience to equal at least 8 years.
• Availability and willingness to work evenings and weekends to oversee nightly operation
• Able to pass a background check
• Must meet and maintain requirements for access to law enforcement sensitive information including CJIS Data Access Terminals
• Combination of related education and work experience to equal at least eight years in law enforcement, security-related field, or management-related field

Essential Qualification: Regular attendance is an essential qualification for this position.

Preferred Qualifications:

• Experience working and supervising security in a higher education setting
• CPP certification

About University of Minnesota, Twin Cities

The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.

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