Receives emergency and non-emergency telephone calls from staff & the public for Public Safety services; determines the nature of the call and the resources necessary to respond. Monitors Public Safety radio communications; maintains contact with Public Safety units to track officer status and respond to need for additional resources; monitors various radio channels to keep abreast of county-wide activities affecting SMH. Dispatches Public Safety Officers to security issues concerning patients, visitors, personnel, and property. Monitors video surveillance cameras and/or alarms for SMH Main Campus & offsite Ambulatory facilities to identify suspicious activity. Updates and maintains electronic records and logs of data pertaining to calls and activities. Controls access to and egress from sensitive areas. Screens non-emergency calls for service; provides requested information or directs callers to the proper person, department or agency. Communicates with callers to determine the nature of the call and provide appropriate assistance; maintains composure to ensure that complete and accurate information is transmitted to public safety and medical personnel. May assist with the training of new communications personnel. Demonstrates customer service excellence.
- Require IAHSS Certified Healthcare Security Officer (CHSO) certification within six (6) months of date of hire and continuously maintain certification thereafter.
- Require a valid Florida driver’s license with acceptable driving record and no criminal history. Exempt from possession of a valid State of Florida driver’s license when assigned as a Screener.
- Require the ability to work hours assigned and float to other shifts as needed to meet the department’s goals.
- Prefer demonstrated exceptional verbal and written communication skills.
- Prefer prior security experience.
- Prefer proficiency with Windows based operating systems.
- Prefer the ability to maintain a professional, confident demeanor in stressful situations.
- Prefer the ability to perform duties independently and with good judgment.
One of the largest public health systems in Florida, Sarasota Memorial Health Care System has continually evolved from its modest beginning as the county's first community hospital. Our mission to deliver high-quality healthcare for our community has been steadfast since we first began serving patients in 1925 at the 32-bed Sarasota Hospital, and our growth has been shaped by and for the Sarasota community.
Today, we are a full-service public health system, with two hospitals offering specialized expertise in heart, vascular, cancer, orthopedic and neuroscience services, as well as a state-of-the-art cancer care center and a network of outpatient centers, urgent care centers, laboratories, diagnostic imaging and physician practices, skilled nursing and rehabilitation among our many programs.
Sarasota Memorial Hospital-Sarasota Campus, with our flagship 901-bed, acute-care hospital and 8-story Brian D. Jellison Cancer Institute Oncology Tower, is the only hospital in Sarasota County providing obstetrical services, pediatrics, Level III neonatal intensive care, psychiatric services for patients of all ages and a Level II Trauma Center.
Sarasota Memorial is powered by more t...han 8,500 staff, making us Sarasota County’s largest employer. Over 750 members of the community contribute their time and skills as hospital volunteers; this includes the 9-member elected and unpaid Sarasota County Public Hospital Board that governs Sarasota Memorial Health Care System.
Sarasota Memorial strives to provide healthcare services that excel in caring, quality and innovation.
Our community will be served by the best healthcare system in the nation. Sarasota Memorial will be the best place to be a patient, the best place to work and the best place to practice medicine. Our extraordinary people, innovative clinical technology and effective use of information systems will set us apart. We will deliver services that are safe, result in desired outcomes and are consistent with current professional knowledge.
To create an environment that supports and rewards:
Caring and compassion
Excellence and professionalism
Teamwork and trust
Mutual respect and recognition
Accountable and ethical behavior