Director, Community Safety Operations
New York City, NY
If you are a current Barnard College employee, please use the internal career site to apply for this position.
Director, Community Safety Operations
Barnard College's Department of Community Accountability, Response and Emergency Services (CARES) addresses preparedness, initial non-emergency response, security and emergency response, and nondiscrimination outreach and response. CARES efforts address needs across all elements of safety - physical, fire/life, structural, interpersonal and psychosocial safety.
Reporting to the Associate Vice President for CARES and serving as part of the leadership team of CARES, the Director of Community Safety Operations provides management and leadership to the Barnard College functions of campus security, including oversight of officers, access attendants, supervisors, and dispatchers of the Community Safety Unit. The position includes supervision of staff in a unionized environment. Extensive collaboration is necessary within the unit, across the department and with partner departments within Barnard, as well as other local stakeholders and outside agencies.
The Director of Community Safety Operations is a partner in safety, focused on support and implementation of campus security measures with attention to all elements of safety. Operational supervisory support includes numerous direct reports to manage ongoing security operations - Administrative Managers, Associate Directors and Shift Supervisors to provide comprehensive attention to day to day safety and security on campus. This Director works in close collaboration with other CARES units. Strong internal candidate.
Duties & Responsibilities:
- Personnel Management: Perform all tasks necessary to manage a large staff of Community Safety employees, including Officers, Supervisory staff, Access Attendants and Dispatchers. Lead administrative efforts, with support of a leadership team, to recruit and fill vacant positions in collaboration with Human Resources. Develop and document clear performance expectations and training, and provide frequent performance feedback, including accountability and progressive discipline, as necessary. Ensure staff coverage based on department needs, vacation schedules, and time out of the office. Perform and supervise timekeeping activities as necessary. Provide personnel development and mentoring for successful performance outcomes. Establish positive working relationships with union representatives and perform all tasks in compliance with college policy and union contracts.
- Safety and Security: In alignment with the CARES Department, implement the vision, strategy, and direction for Barnard's safety and security operations. Perform day-to-day supervision of administrators and supervisors, and the management of officers, access attendants, and dispatchers. Ensure project and program management, implementation and performance of supervisors. Provide supervision to ensure scheduling and shift coverage for all cognizant areas. Provide management and leadership to ensure collaboration, best practices and robust implementation of the following:
- Develop and maintain necessary department policies, procedures and protocols, including documentation and communication, as well as review and updating policies, protocols and procedures on a regular basis;
- Oversee the unit's records management, including ongoing maintenance, appropriate sharing, retention of documentation, and recordkeeping related to the practices and daily operations of the department.
- Oversee and manage incidents and investigations, including prompt and appropriate approaches to investigating campus crime, inappropriate behavior, or other incidents.
- Support maintenance and proper use of Security Technology in the department, including assistance with implementation and ongoing maintenance of security tools related to access control and camera systems.
- Contribute to planning and budget needs for the unit, with specific attention and focus on operational efficiencies and fiscally responsible planning, in collaboration with CARES colleagues.
- Collaboration and Integration: As a key leader in Community Safety, the incumbent will ensure a collaborative and collegial environment in partnership with the CARES partner units, preparedness; Nondiscrimination; and the non-emergency response team. This non-emergency response team reports to the Director of CARES Response, which is a peer position to this role and with whom the incumbent will ensure regular communication and touch points. All work will be performed with a view towards successful integration with CARES Response activities. Leadership across all units contribute to regulatory compliance including, but not limited to, compliance with the Clery Act, VAWA, and the New York State Division of Criminal Justice requirements and standards.
- Other Duties as Assigned: Perform or oversee miscellaneous tasks as necessary for the demonstrated successful implementation of assigned duties. Ensure administrative excellence across the organization, including accurate and reliable support for other departments such as Events Management and Residential Life. Perform data analysis as necessary. Be available 24/7 to respond to emergencies, as necessary. Represent Barnard College as necessary and participate in training activities to maintain professional knowledge of evolving regulatory requirements. Proactively engage with the Barnard College community as necessary for the successful implementation of duties.
Skills, Qualifications & Requirements:
Knowledge, Skills, and Abilities:
- Have a demonstrated commitment to supporting inclusive practices and working with diverse communities. Skilled in communicating information to a diverse set of constituencies in a collegial, inclusive environment, particularly in times of change.
- Must demonstrate integrity and sound judgment, leadership and communication skills.
- Demonstrated experience working effectively with collective bargaining agreements and unionized staff. Experience with staff accountability from feedback through a progressive discipline process. Familiarity with a union environment, including participation in negotiation and grievance processes.
- Strong computer skills, including the ability to learn new software as necessary. Ability to fully utilize email, electronic calendars, Microsoft Word, and Microsoft Excel.
- Strong knowledge of safety and security best practices.
- Working knowledge of relevant New York City, State, and Federal regulatory requirements in higher education.
- Detail-oriented. Excellent time management skills, record keeping, and ability to deliver work on assigned schedules.
- Demonstrated excellent oral and written communication skills. Ability to communicate and work effectively with all levels in a demanding environment.
- Demonstrated ability to act decisively and independently to resolve complex issues.
- Must establish and maintain effective working relationships with fellow employees, members of the campus community, city officials, other government agencies, and the general public.
- Bachelor's degree required.
- Min 10 years of relevant experience in safety and/or security management with at least 5 years' supervisory/management experience.
- Professional experience at the management and supervisory level, preferably in a unionized staff setting, oversight of shift work for 24/7 coverage.
- Experience or engagement with the complexities of what safety means to a range of constituents.
- Detail-oriented. Demonstrated time management skills and ability to deliver work on assigned schedules.
- Familiarity with New York State and Federal higher education regulations related to safety on campus.
- Must be able to work flexible hours, including potential for work some nights, weekends, and holidays to meet Department operational needs or essential staffing requirements. Serve in a crisis/emergency response capacity, including off-hours response to emergencies as necessary, as part of an essential department.
- Experience working in higher education or similar complex institutions is considered a plus.
$112,000 - $120,000
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the College's good faith and reasonable estimate of the range of possible compensation at the time of posting.