Senior Application Engineer, Physical Security Systems
Harvard University Information Technology
Location: USA - MA - Cambridge
Internal Number: 62442BR
Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines – and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused, and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you!
Sr. Application Engineer roles are focused on the implementation and on-going support of complex business applications/systems. This specific Sr. Application Engineer role is focused on the Physical Security Systems of the University. And, as a key role in our University-level Physical Security Systems team of HUIT, it is a key member of the team driving physical security systems for Harvard University at-large. The specific responsibilities for this role are as follows:
For the projects they are involved in:
They are the lead technical person for the project. And as such, they are expected to:
Be a major contributor to the work themselves
Lead conversations with all parties involved in the project (customers, vendors, HUIT partners, etc.)
Provide direction to more junior members of the team
Support the project leadership team in ensuring all aspects of projects are successfully addressed, to ensure the end product delivers the value as intended (e.g., requirements, workflow mapping, usability/accessibility, appropriate levels of testing, appropriate levels of change management to ensure adoption, etc.)
Operations and service Levels
For the application(s) they are responsible for:
Ensures the applications operate adequately (with minimal downtime) and meet service level expectations of business stakeholders and the user base of the products/platforms.
Ensure that all typical IT preventative maintenance tasks (e.g., vulnerability patching, minor upgrades, etc.) are completed on the systems they are responsible for.
Expected to be deeply knowledgeable in either or both of the following:
The business domain and functionality they support
Some or all the technologies they support
Models good leadership behaviors, attention to best practices, and mentors others in doing so.
Engages in forums across Harvard, peer institutions/Ivy+, or other conferences to both contribute as an expert in their area of expertise, and learn from others
Supports their leadership team by providing input into strategy and roadmap documents.
Minimum of five years' post-secondary education or relevant work experience
Additional Qualifications and Skills
The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.
Experience with C
CURE 9000, one of the industry's most powerful security management system providing 24x7 mission critical security and safety protection for people, buildings and assets.
Strong organizational skills, communication skills (written, oral and presentation) with a concern for accuracy, details and quality.
Ability to communicate effectively with non-technical clients and business partners
Strong analytical and problem-solving skills
Experience with cloud hosted environments preferred
Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor
Must be passionate about delivering great service
Certificates and Licenses
Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred
HUIT actively supports hybrid work where business needs allow. All remote work must be performed in a state in which Harvard is registered to do business (CA, CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT, and WA). Some presence on campus may be necessary based on needs and the nature of the work.
The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.
Please provide a cover letter with your application.
Harvard University requires pre-employment reference and background screening.
We are unable to provide work authorization and/or visa sponsorship.
This position has a 180-day orientation and review period.
More about HUIT:
Harvard University Information Technology (HUIT) is responsible for the strategy, planning, and delivery of information technology across the University. Our mission is to assure Harvard's leadership in IT. We strive to make it easier for faculty, students, and staff to teach, research, learn and work through the effective use of information technology. HUIT's core values are User Focused, Collaborative, Innovative and Open.
IT Academy (designed for IT Staff):
HUIT's IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: https://itacademy.harvard.edu/
Salary Grade: 058
Union: 00 - Non Union, Exempt or Temporary
Commitment to Equity, Diversity, Inclusion, and Belonging Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.