Career Center

Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania’s Public Safety Department invites applicants for the vacancy of Security Officer Dispatcher. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good. 
 
WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities. 
 
The members of the Department of Public Safety endeavors to foster an atmosphere in which officers provide a prompt, professional presence to remain aware of and responsive to the diverse community in which they serve, while justly enforcing the rules and regulations of the University and the Commonwealth of Pennsylvania. 
 
The Dispatch Center fields about 20,000 phone calls for assistance annually. Additionally, Communications personnel are responsible for coordinating supplementary external emergency response such as fire and emergency medical services. The Communications Center is staffed 24 hours a day, 365 days a year regardless of semester breaks and holidays. The Security Officer Dispatcher is responsible for police, security, and maintenance dispatch duties in the Dispatch Center. 
 
Responsibilities include: 

• Answer both emergency and non-emergency phone calls; transfer calls to the appropriate department 

• Provide information on university events, policies, and procedures 

• Monitor and direct radio traffic of police, security, maintenance, and EMS units 

• Operate the CLEAN/SCOPE terminal 

• Run vehicle and operator checks for Patrol Officers 

• Enter CIC transactions for criminal incidents 

• Monitor alarm systems and dispatch proper responders; monitor closed circuit camera system 

• Use appropriate problem-solving techniques with walk in emergency and non-emergency customers; provide a positive outlook to the department 

Essential functions: These positions are deemed “essential” and must remain or report to work during partial or full day closings of the University due to hazardous road conditions, emergency circumstances or for other reasons. 
 
Must be able to perform essential job functions and successfully complete an oral examination and background investigation. 

• GED or high school diploma required 

• A valid driver’s license is required 

• Clean criminal history 

Required Knowledge, Skills & Abilities: 

• Ability to deal tactfully with general public 

• Excellent communication skills 

• Ability to understand and follow written and oral instructions 

• Ability to work under varying climatic conditions 

• Ability to remain alert at all times and to act quickly and calmly in emergencies