23-180 Security Officer 1 (Dispatcher) – Public Safety Department
West Chester University of Pennsylvania
Location: West Chester, Pennsylvania
Higher Education Institution
Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania’s Public Safety Department invites applicants for the vacancy of Security Officer Dispatcher. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.
WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.
The members of the Department of Public Safety endeavors to foster an atmosphere in which officers provide a prompt, professional presence to remain aware of and responsive to the diverse community in which they serve, while justly enforcing the rules and regulations of the University and the Commonwealth of Pennsylvania.
The Dispatch Center fields about 20,000 phone calls for assistance annually. Additionally, Communications personnel are responsible for coordinating supplementary external emergency response such as fire and emergency medical services. The Communications Center is staffed 24 hours a day, 365 days a year regardless of semester breaks and holidays. The Security Officer Dispatcher is responsible for police, security, and maintenance dispatch duties in the Dispatch Center.
Answer both emergency and non-emergency phone calls; transfer calls to the appropriate department
Provide information on university events, policies, and procedures
Monitor and direct radio traffic of police, security, maintenance, and EMS units
Operate the CLEAN/SCOPE terminal
Run vehicle and operator checks for Patrol Officers
Enter CIC transactions for criminal incidents
Monitor alarm systems and dispatch proper responders; monitor closed circuit camera system
Use appropriate problem-solving techniques with walk in emergency and non-emergency customers; provide a positive outlook to the department
Essential functions: These positions are deemed “essential” and must remain or report to work during partial or full day closings of the University due to hazardous road conditions, emergency circumstances or for other reasons.
Must be able to perform essential job functions and successfully complete an oral examination and background investigation.
GED or high school diploma required
A valid driver’s license is required
Clean criminal history
Required Knowledge, Skills & Abilities:
Ability to deal tactfully with general public
Excellent communication skills
Ability to understand and follow written and oral instructions
Ability to work under varying climatic conditions
Ability to remain alert at all times and to act quickly and calmly in emergencies
Applicants must successfully complete interview process to be considered as a finalist.
Developing and sustaining a diverse faculty and staff advances WCU's educational mission. The University is an equal opportunity, affirmative action employer encouraging diversity. Women, persons of color, veterans, and persons with disabilities are encouraged to apply.
All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment criminal background checks.
West Chester University (WCU) of Pennsylvania is among the top regional comprehensive public universities in the nation, serving more than 17,500 students at the undergraduate and graduate levels with a national reputation for excellence, value, and student success. Founded in 1871 as an institute for teacher preparation, West Chester offers more than 118 undergraduate and 103 graduate programs in more than 50 fields of study. In addition to the main campus in West Chester, the University offers programs through its graduate center, the Philadelphia campus, and online. Five colleges and two schools comprise the University: Colleges of Arts and Humanities, Business and Public Management, Education and Social Work, Health Sciences, and the Sciences and Mathematics, as well as the School of Music, and the School of Interdisciplinary and Graduate Studies. Located in Chester County (25 miles from downtown Philadelphia) the area combines the best of enjoyable daily living with easy access to the full spectrum of country and city attractions. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.