1. Enforces procedural rules and regulations. Ensures the personal safety of staff, visitors, and property. Maintains security and safety for assigned area. Maintains working knowledge of the locations of various departments, buildings, access routes and admitting requirements.2. May operate and monitor security control panels alarms, and related security equipment to provide area and visitor surveillance. Patrols assigned area including buildings, indoor and outdoor common areas, garages and other parking areas. Checks for suspicious occurrences, notifying appropriate authorities.3. Responds to and investigates situations reported to Central Alarm Station.   Calls Campus Police or other authorities to investigate suspicious activities or security violations that require intervention.4. Checks ID cards of persons entering the facility. Refuses to admit persons who cannot show either proper authorization or cause for being admitted. Provides information and directions.5. Explains rules and regulations. Opens and closes facilities as required, ensuring that users have left the premises. Reports security and general maintenance problems to the proper authorities.6.  May be responsible for Lost-And-Found. Maintains logs and records of occurrences, completes necessary paperwork, and may use computer terminal or mobile device to record activity and input and retrieve data.7. Strong writing skills to write detailed daily activity and incident reports using computers, mobile devices or written reports.8. May perform other duties as assigned.

Required Skill/ability 1:  Ability to provide excellent customer service, including conducting customer needs assessment, meeting quality standards for services, and providing exceptional customer service through the use of strong verbal and written communication skills.

Required Skill/ability 2:  Possess strong active listening skills, including the ability to give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times.

Required Skill/ability 3:  Ability to identify potential risks and determine the appropriate course of actions.

Required Skill/ability 4:  Security Officers provide essential functions and are required to work in all situations, including but not limited to during emergencies, inclement weather and/or University closings. Mandatory order-in may occur.

Required Skill/ability 5:  Demonstrated proficiency with computer technology pertaining to email, word documents and other basic software. In addition to having the ability to professionally transmit and monitor radio communications.

Work Week:  Flexible or Non-Standard (for anything other than Standard)

Posting Position Title:  Security Officer

University Job Title:  Yale Security Officer

High school level education or equivalent and two years of experience in security, law enforcement, military police, emergency response or customer service; or an Associate's degree and two years of experience.

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