Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.
Description
Performs information systems support and analysis for a specified function or area within a department and ensures that all concerns are addressed and closed within the prescribed practices and required timeline. This position will be assigned to Metro's Physical Security department and will be responsible for configuring various systems, devices, and software. The role will primarily focus on supporting physical security systems and communication platforms.
Examples of Duties
Performs systems analysis and provides systems support in a specified application area
Develops, oversees, and maintains information systems
Produces various reports for functional areas
Consults with staff from functional areas and users to determine information processing needs and to design/identify specific training programs
Designs technical systems specifications describing information processing functions required by the users
Evaluates and recommends use of commercial software in application area
Provides input to consultants regarding user needs and acceptability of alternatives for development of assigned systems
Coordinates with systems programmers
Evaluates systems to ensure that user requirements are properly satisfied
Troubleshoots, analyzes, and resolves user and systems problems
Monitors system performance and integrity
Designs and implements upgrades to user interface
Communicates system upgrade needs to ITS (Information Technology Services)
Responds to system emergencies
Researches and prepares reports, systems training manuals, and technical systems documentation
Monitors historic data to ensure proper records retention
Participates in the department's information security, disaster recovery, and safety programs
Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
May be required to perform other related job duties
(RW)
Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program. Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.
Selection Procedure
Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.
Application Procedure
To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro location:
METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012
Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.
All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.
*Open to the public and all Metro employees
This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.
Agency Los Angeles County Metropolitan Transportation Authority (CA)
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:
Education
Bachelor's Degree in Computer Science, Information Systems, or a related field
Experience
One year of relevant experience performing work within a department leading to an understanding of systems for computerization or programming in FOCUS and other user-oriented languages
Certifications/Licenses/Special Requirements
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
Preferred Qualifications
Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.
The following are the preferred qualifications:
Experience administering and configuring closed-circuit television video management systems, access control, and/or intrusion detection systems and devices
Experience configuring and using closed-circuit television video analytics, including alerts/notifications
Experience performing first-level troubleshooting of information technology systems and devices
Experience connecting and configuring networking devices including routers, Power over Ethernet (PoE) switches, firewalls, and Point-to-Point (P2P) communication systems, ensuring effective network setup, security, and troubleshooting
Experience operating radio communication technologies, including Push-to-Talk (PTT) systems, Radio over Cellular (RoC) solutions, and antenna installation and optimization, ensuring reliable and efficient communication in internal operating networks and public safety networks
Essential Knowledge
Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)
Theories, principles, and practices of specified application areas and systems analysis and design
Applicable software, such as Crystal Reports, .NET Framework, etc.
Analysis, research procedures, and reconciliation of information
Capabilities of large-scale computer systems
Personal computer hardware and software
System administration, security practices, and user management
Query generation, data organization, and database design
Statistical analysis and data interpretation
Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)
Analyzing and designing information systems in a specified application area
Listening to users, interpreting needs, and providing support
Managing database information and developing data warehouses, using systems such as Oracle Database
Application utilization, maintenance, planning, troubleshooting, and upgrades, such as Crystal Reports
Basic programming languages, such as SQL (Structured Query Language), Crystal Syntax, etc.
Troubleshooting system problems and developing solutions
Preparing easily consumable reports, professional e-mails, and correspondence
Exercising sound judgment and creativity in making decisions
Communicating effectively orally and in writing
Interacting professionally with various levels of Metro employees and outside representatives
Ability to (defined as a present competence to perform an observable behavior or produce an observable result)
Compile, analyze, and communicate system information and data
Think and act independently
Find creative solutions to problems
Handle highly confidential information
Meet tight time constraints and deadlines
Read, understand, interpret, clarify, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
Train users in implemented systems
Read, write, speak, and understand English
Special Conditions
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.
Working Conditions
Typical office situation
Close exposure to computer monitors and video screen
Physical Effort Required
Sitting at a desk or table
Operate a telephone or other telecommunications device and communicate through the medium
Type and use a keyboard and mouse to perform necessary computer-based functions
Communicating through speech in the English language required
