Description

The Suffolk University Community Service/Security officer position provides the Suffolk Community with the highest level of customer service, while maintaining a safe and secure environment that enhances the educational mission of the University. Suffolk is looking for customer service-oriented individuals, with a high degree of professionalism; who will be working in a friendly, student oriented, inclusive & diverse environment in downtown Boston with opportunities to grow.

Duties include, but are not limited to:

• Provide security & community assistance for the University faculty, students, staff and guests at Suffolk University buildings and properties.
• Specific activities include, greeting & screening visitors, maintaining a fixed post, handling desk duty including access control, data entry and reporting and conducting interior checks.
• Prepare and submit appropriate reports.
• Provide assistance and direction to students, faculty, staff and visitors to ensure compliance with University policies and procedures with respect to public safety matters.
• Utilize de-escalation skills to level of training in situations where appropriate with students, staff, and visitors.
• Verbally detain individuals who violate University public safety policies.
• Call for police assistance as necessary.
• Answer telephones, radio calls and aid callers, visitors, and other SUPD staff if requested.
• Take photographs of community members to issue University identification cards.
• Administer first aid and CPR to level of training.

Requirements/Qualifications:

• Must have a high school diploma or GED;
• Must be 18 years of age;
• Must be available to work any shift as assigned;
• Must have excellent communication and human relation skills;
• Preferably, have a valid CPR and First Aid certifications;
• Must have no prior felony record;
• Must be able to perform data entry and run simple reports from computerized systems.

Physical activities include but are not limited to:

• Sitting and standing for extended periods of time;
• Walking and running as needed;
• Walking up and down stairs;
• Physically detaining a human being under the direction of a police officer or otherwise;
• Assist police officer as directed in emergency situations.
• Lifting a human as needed;
• Work environment:
• Ability to work inside and outside of building during all types of weather;
• Ability to work flexible hours including all rotating shift assignments, nights, weekends, holidays; available for on-call assignment and overtime as needed;
• Ability to sit or stand at a location for long periods of time;
• Ability to walk for extended periods of times.

Community Service/Security Officers do not have a warrant as a Special State Police Officer and thus have no arrest authority. The Community Service/Security Officer is a uniformed position equipped with a radio.

The use of tobacco products while on duty is prohibited.