Scope of Position Security Officers perform a variety of functions in the range of their duties on a daily basis including customer service, patrol, conflict resolution, investigation, and emergency response. Security Officers routinely patrol all areas of the medical center facility and communicate any noticed discrepancies to the affected or responsible persons. Officers are fluent with the floor plan and critical pathways within the facility in order to provide directional assistance to guests and quickly respond to areas during an emergency situation. Officers must also be able to effectively use empathy and assertiveness in the process of conflict resolution and crisis intervention; at times, Officers will need to engage in physical intervention using the minim